Customer Solutions Specialist – Parts & Pricing (Hybrid)

86 Repairs; Fort Wayne (IN); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

On-demand pay options

Casual dress code

Job summary

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team that delivers exceptional service and upholds Parts Town’s high-quality standards, with a focus on accuracy and customer satisfaction.

The role requires at least 1 year of customer service experience, excellent English communication, and proficiency with MS Office.

Qualifications

• At least 1 year of customer service experience.
• Strong organizational and multi-tasking skills.
• Excellent English communication skills.
• Comfort with high-volume calls and emails.

Responsibilities

• Handle a high volume of inbound interactions daily: 50-70 calls and steady emails.
• Process requests including order entry, status updates, pricing, returns.
• Collaborate with customers, manufacturers, and internal teams to meet needs.

Skills

Customer service

Phone support

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to assist with pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team that delivers exceptional service and upholds Parts Town’s high-quality standards, with a focus on accuracy and customer satisfaction.

The role requires at least 1 year of customer service experience, excellent English communication, and proficiency with MS Office.