Parts Delivery & Customer Care Specialist

Talentify; Erie (Erie County); On-site; USD 32,000 - 48,000; Full time

Job summary

Talentify is seeking a delivery driver responsible for picking, staging and delivering parts to professional customers and handling returns. You will engage with customers, promote current sales and loyalty programs, and assist with upselling to increase transaction value.

The role requires reading safety rules, operating basic inventory systems, and maintaining store cleanliness. A high school diploma and a valid driver's license are required; automotive parts experience is a plus.

Qualifications

• High school diploma or equivalent.
• Must have a valid driver's license with an acceptable driving record.
• Automotive parts experience is preferred.
• Speak and write English (Spanish a plus); communicate effectively and build relationships.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs and procedure manuals.
• Ability to work an assortment of days, evenings and weekends as needed.

Responsibilities

• Pick, stage and safely deliver parts to pro customers
• Pick up returns and cores
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs
• Daily collection of credit accounts
• Build and maintain relationships with MainStreet and National Pro customers while providing the CPP with insights learned while making deliveries
• Assist in upselling and cross-selling products to increase average transaction value
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot
• General stocking including truck stocking, back stock and cycle counts
• Maintain knowledge of product inventory and new arrivals to assist with sales
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services
• Other duties as assigned

Skills

Safe driving

Customer service

Sales aptitude

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Delivery board system

Inventory systems

Job description

Talentify is seeking a delivery driver responsible for picking, staging and delivering parts to professional customers and handling returns. You will engage with customers, promote current sales and loyalty programs, and assist with upselling to increase transaction value.

The role requires reading safety rules, operating basic inventory systems, and maintaining store cleanliness. A high school diploma and a valid driver's license are required; automotive parts experience is a plus.