Parts Counter Specialist — In-Office Customer Service

A Hiring Company; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

A Hiring Company in Cincinnati, OH is seeking a knowledgeable Parts Counter associate to help customers solve parts problems in person or by telephone. You will identify proper parts numbers, check availability, and sell parts as requested. This is an in-office role with standard hours and potential overtime.

Responsibilities include handling orders, data entry, and coordinating with branches and suppliers. Prior automotive parts familiarity is a plus; forklift use may be required.

Qualifications

• H.S. Diploma or equivalent required.
• Experience with vehicles or heavy equipment preferred.
• Familiar with parts terminology.
• Automotive/heavy equipment background a plus.
• Knowledge of cataloging/inventory management systems.
• Completed warehouse and shop parts training or equivalent experience.

Responsibilities

• Greet customers and determine needs.
• Prioritize work day to meet customer needs.
• Expedite backorders with branches and manufacturers.
• Always advise customers of order status.
• Assist warehouse and shop parts as required.
• Possess excellent organizational skills.
• Participate in factory training.
• Assist clerk with reconciling purchase order number to invoices.
• Display working knowledge of approved password options.
• Contribute at monthly parts meetings.

Skills

Customer service

Data entry

Inventory management

Forklift operation

Communication

Education

High School Diploma

Tools

Inventory systems

Cataloging

Job description

A Hiring Company in Cincinnati, OH is seeking a knowledgeable Parts Counter associate to help customers solve parts problems in person or by telephone. You will identify proper parts numbers, check availability, and sell parts as requested. This is an in-office role with standard hours and potential overtime.

Responsibilities include handling orders, data entry, and coordinating with branches and suppliers. Prior automotive parts familiarity is a plus; forklift use may be required.