Parts Counter Specialist — Customer Service & Inventory Expert

ADP, Inc.; Cincinnati (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Rudd Equipment Company, Inc. is seeking a knowledgeable Parts Counter associate to assist customers with parts selection and problem solving in person or by phone. You will identify proper part numbers, check availability, and process orders with a focus on service and satisfaction.

This is an in-office, on-site role in Cincinnati, OH. Candidate should have a HS diploma and experience with vehicles or heavy equipment is a plus.

Qualifications

• HS Diploma or equivalent is required.
• Experience with vehicles or heavy equipment is a plus.
• Familiarity with parts terminology is preferred.
• Automotive/heavy equipment background is advantageous.
• Knowledge of cataloging and inventory systems is desirable.
• Completion of warehouse/shop parts training or equivalent experience.

Responsibilities

• Greet customers and determine needs.
• Prioritize work to meet customer demands.
• Expedite backorders with branches and manufacturers.
• Inform customers of order status.
• Assist warehouse and shop parts as needed.
• Maintain strong organizational skills.
• Participate in factory training.
• Reconcile purchase orders with invoices.
• Demonstrate password/security knowledge as required.
• Attend monthly parts meetings.
• Support organizational goals and priorities.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Parts terminology

Education

HS diploma

Job description

Rudd Equipment Company, Inc. is seeking a knowledgeable Parts Counter associate to assist customers with parts selection and problem solving in person or by phone. You will identify proper part numbers, check availability, and process orders with a focus on service and satisfaction.

This is an in-office, on-site role in Cincinnati, OH. Candidate should have a HS diploma and experience with vehicles or heavy equipment is a plus.