Parts Counter Specialist — Health, 401(k), PTO

Ballard Truck Centers; West Springfield (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Flexible spending account

Short term disability

Long term disability

Life insurance

Paid time off

10 paid holidays a calendar year

Company paid uniforms

Job summary

Ballard Truck Center in West Springfield, MA is seeking a Parts Counter Representative to assist walk-in customers, pull parts, and handle phone inquiries. You will help customers choose the right parts and propose compatible accessories to complete orders.

The role requires the ability to read and follow instructions, basic computer skills, and the physical capability to lift 50 lbs. Uniforms are provided, and the team values a friendly, professional demeanor.

Qualifications

• Must have prior, relevant experience.
• Ability to read and comprehend instructions and information.
• Must have at least basic computer skills.
• Professional, personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Ability to work both individually and as a team.
• Must be able to lift 50lbs or more.
• Uniform provided by the dealership.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure exposure to full product line.
• Pull purchased parts from stock.
• If part not in stock, determine availability and submit emergency order on request.
• Answer phone calls with price quotes and information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Notify customer re: ordered parts, restock returns, cores.
• Be friendly, professional and efficient with all customers.

Skills

Customer service

Reading skills

Computer skills

Teamwork

Lifting 50 lbs

Professional appearance

Job description

Ballard Truck Center in West Springfield, MA is seeking a Parts Counter Representative to assist walk-in customers, pull parts, and handle phone inquiries. You will help customers choose the right parts and propose compatible accessories to complete orders.

The role requires the ability to read and follow instructions, basic computer skills, and the physical capability to lift 50 lbs. Uniforms are provided, and the team values a friendly, professional demeanor.