Parts Counter Specialist

James River Equipment; Wakefield (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Health savings account options

Flexible spending account options

Disability and life insurance

401k with employer match and profit分享

Annual PPE allowance

Paid time off and paid holidays

Employee recognition rewards program

Yearly cruise for top performers

Leadership and professional growth

Quarterly group outings and company or

Job summary

James River Equipment in Wakefield, VA, is hiring a Parts Sales Specialist to greet customers and assist with parts needs across in-person, phone, and online channels. You will process orders, manage stock, and ensure timely parts delivery for service technicians.

The role emphasizes accuracy, a strong customer focus, and the ability to handle high volumes. It offers comprehensive benefits and opportunities for professional growth within a family-like workplace.

Qualifications

• Enjoy being customer-facing and maintain a positive attitude with strong attendance.
• Attention to detail and problem solving in customer service contexts.
• Experience with dealership software and parts/inventory systems is a plus.

Responsibilities

• Greet customers and identify parts solutions in person, by phone, and online; process orders and complete sales.
• Place machine down orders and stock orders as requested.
• Process parts requests for internal and external customers.
• Assist with merchandise displays and participate in cycle counts and inventory counts.
• Supply service technicians with required parts promptly and participate in annual inventories.

Skills

Customer-facing

Communication

Attendance

Attention to detail

Problem solving

Customer service

Computer skills

Tools

Dealership software

Parts/inventory systems

Job description

Job Details: Job Location: Wakefield - Wakefield, VA, Position Type: Full Time, Salary Range: $18.00Hourly, Join the Team at James River Equipment in Wakefield

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

A Day in the Life: Parts Sales Specialist

• Greet customers, collaborate on parts needs in person, by phone, and online by asking questions to identify a solution, process the order, complete the sale
• Place machine down orders and stock orders as requested
• Process parts requests for internal and external customers
• Assists with preparing and maintaining merchandise displays and participates in cycle counts and physical inventory when scheduled

Need to Succeed:

• Enjoy being customer-facing, positive attitude, willingness to learn, good communication and excellent attendance
• Attention to detail, problem solving skills, customer service skills and recent computer use with experience in dealership software and parts/inventory systems a plus
• Ability to handle high volume of customer inquiries with timely follow up and not afraid to answer the phone

Performance Expectations

• Execute parts sales transactions with 98-100% accuracy
• Achieve $1,000,000 in parts sales over a rolling 12-month period (could be higher or lower dependent on equipment mix supporting local store)
• Maintain 28-32% gross margin on sales and meet freight recovery goals
• Process internal (inter-company) parts transfer requests
• Supply service technicians with required parts in a timely manner and participate in annual physical inventory counts

Physical Requirements

• Regular and timely attendance required and ability to lift up to 60 pounds unassisted
• Ability to work in warehouse and shop environments, including moving parts and equipment

Life at James River Equipment: About the Benefits

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com