Heavy Equipment Parts Counter Specialist

Mustang Cat; Channelview (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Tuition reimbursement

401(k) with Employer Matching

Paid vacation

Paid sick time

Holidays

Medical, Dental, Vision benefits

Job summary

Mustang Cat in Southeast Texas is seeking a friendly, customer-focused Parts Counter Sales Representative to help customers identify, locate, and order heavy equipment parts. You’ll research part numbers, confirm availability, and coordinate orders to keep equipment running smoothly.

The ideal candidate has at least two years of customer service experience, strong mechanical aptitude, and solid computer skills.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience.
• Strong mechanical aptitude and interest in heavy equipment.

Responsibilities

• Provide exceptional customer service to internal and external Parts customers
• Assist customers in identifying and locating the correct heavy equipment parts
• Research part numbers, quantities, availability, sourcing options, freight, and delivery timelines
• Process parts orders accurately and efficiently
• Communicate order information, availability, and updates to customers
• Use computer systems and parts resources to research and fulfill customer requests
• Collaborate with team members to resolve customer needs and support daily operations
• Maintain a safe, clean, and organized work environment
• Follow company policies and safety procedures

Skills

Customer service

Mechanical aptitude

Communication

Computer skills

Teamwork

Initiative

Attention to detail

Education

High school diploma or equivalent

Tools

Caterpillar parts systems

Job description

Mustang Cat in Southeast Texas is seeking a friendly, customer-focused Parts Counter Sales Representative to help customers identify, locate, and order heavy equipment parts. You’ll research part numbers, confirm availability, and coordinate orders to keep equipment running smoothly.

The ideal candidate has at least two years of customer service experience, strong mechanical aptitude, and solid computer skills.