Heavy Equipment Parts Counter Specialist

Mustang Cat; Katy (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Tuition Reimbursement

401(k) with Employer Matching

Paid Vacation, Sick Time & Holidays

Great Work-Life Balance

Medical, Dental, Vision

Job summary

Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a customer-focused Parts Counter Sales Representative to help customers identify, locate, and order the parts they need to keep their equipment running.

In this role you will research part numbers, ensure availability, coordinate orders, and provide responsive service to support customers and service teams in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience.
• Strong mechanical aptitude and interest in heavy equipment.
• Strong computer skills and ability to learn new systems.

Responsibilities

• Provide exceptional customer service to internal and external Parts customers.
• Assist customers in identifying and locating the correct heavy equipment parts.
• Research part numbers, quantities, availability, sourcing options, freight, and delivery timelines.
• Process parts orders accurately and efficiently.
• Communicate order information, availability, and updates to customers.
• Use computer systems and parts resources to research and fulfill customer requests.
• Collaborate with team members to resolve customer needs and support daily operations.
• Assist in other areas of the Parts Department as needed.
• Maintain a safe, clean, and organized work environment.

Skills

Customer service

Mechanical aptitude

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Caterpillar parts systems

Computer systems

Job description

Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a customer-focused Parts Counter Sales Representative to help customers identify, locate, and order the parts they need to keep their equipment running.

In this role you will research part numbers, ensure availability, coordinate orders, and provide responsive service to support customers and service teams in a fast-paced environment.