Parts Counter Pro - Customer-Focused Parts Specialist

Truck Country; New Haven (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Bonus Opportunities

Job summary

Truck Country is looking for a Parts Counter Associate in Indiana to be the primary contact for customers and technicians seeking parts for vehicles and equipment. You will identify and source parts, provide recommendations, and process orders and returns at the counter, by phone, and via email.

Gaining familiarity with parts catalogs, communicating clearly, and maintaining accurate inventory are essential.

Qualifications

• Knowledgeable about parts and able to use the parts catalogues.
• High School diploma or equivalent; associates degree or higher preferred.
• Proficient with Microsoft Office programs.
• Excellent verbal and written communication skills.
• Ability to multi-task in an efficient and organized manner.
• Strong attention to detail.

Responsibilities

• Greet and assist retail customers with their purchases.
• Identify and troubleshoot correct parts for customers.
• Look up and price wreck estimates for both internal and external customers.
• Process all orders from beginning to end.
• Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customers.
• Help suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customers.
• Help with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.
• Help with keeping the display area stocked and appealing to the customer.
• Handle and process all warranty requests for company policies and procedures.
• Process all “cash” transactions completely and accurately through the cash register when the cashier is not available.
• Tage and inspect all exchange cores for like and for good core requirements.
• To help and support our OPS force with ID’s, parts, wreck estimates, quotes and processing parts order for customer delivery or pickup.
• All other duties as assigned

Skills

Parts knowledge

Communication skills

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

Associates degree or higher preferred

Tools

Microsoft Office

Job description

Truck Country is looking for a Parts Counter Associate in Indiana to be the primary contact for customers and technicians seeking parts for vehicles and equipment. You will identify and source parts, provide recommendations, and process orders and returns at the counter, by phone, and via email.

Gaining familiarity with parts catalogs, communicating clearly, and maintaining accurate inventory are essential.