Parts Counter Specialist - Customer-Focused & Accurate

Truck Country; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefit Package

401K Plan with Company Match

Bonus Opportunities

Job summary

Truck Country in Cedar Rapids is seeking a Parts Counter Associate to serve as the primary contact for customers and technicians seeking vehicle and equipment parts. You will identify parts, source them, and process orders at the counter, by phone, and via email, ensuring accurate pricing and timely delivery.

Responsibilities include assisting retail customers, troubleshooting parts, handling warranty requests, and maintaining inventory accuracy.

Qualifications

• Knowledgeable about parts and able to use the parts catalogues.
• Excellent verbal and written communication skills.
• Ability to multi-task in an efficient and organized manner.
• Strong attention to detail.

Responsibilities

• Greet and assist retail customers with purchases.
• Identify and troubleshoot correct parts for customers.
• Look up and price wreck estimates for internal and external customers.
• Process all orders from start to finish.
• Handle warranty requests and process cash transactions when needed.
• Keep the display area stocked and appealing to customers.

Skills

Parts knowledge

Customer service

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

Associates degree or higher preferred

Tools

Microsoft Office

Job description

Truck Country in Cedar Rapids is seeking a Parts Counter Associate to serve as the primary contact for customers and technicians seeking vehicle and equipment parts. You will identify parts, source them, and process orders at the counter, by phone, and via email, ensuring accurate pricing and timely delivery.

Responsibilities include assisting retail customers, troubleshooting parts, handling warranty requests, and maintaining inventory accuracy.