Parts Counter Associate II - Nalley BMW

Lhmauto; Decatur (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Parts Counter Associate to join their dynamic team. In this role, you will assist customers in selecting the right parts, manage inventory efficiently, and maintain excellent communication. This position offers a supportive environment where you can thrive personally and professionally. With a commitment to innovation and customer service, this company provides numerous benefits, including weekly pay, paid time off, and comprehensive insurance plans. If you are passionate about the automotive industry and enjoy helping customers, this opportunity is perfect for you.

Benefits

Weekly Pay

Paid Holidays

Paid Time Off

Employee Discounts

401(k) with Company Match

Paid Training

Stock Awards

Employee Assistance Program

Community Service Initiatives

Employee Referral Bonuses

Qualifications

• Strong computer and phone skills required.
• Bilingual skills are a plus.

Responsibilities

• Assist customers in selecting required parts efficiently.
• Maintain excellent communication and customer service skills.
• Pull and fill orders from stock and manage inventory.

Skills

Customer Service

Multi-tasking

Communication Skills

Computer Skills

Bilingual Skills

Education

Degree in Automotive Technology

Military Equivalent Experience

Tools

CDK

MS Outlook

Job description

Nalley Automotive, part of Asbury Automotive Group (NYSE: ABG), is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and our commitment to team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, aims to become the Most Guest Centric Automotive Retailer. At Asbury, we strive to provide exceptional experiences for our guests in a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Our efforts have earned recognition as one of the best places to work by Newsweek and US News & World Report.

The Parts Counter Associate is responsible for selling parts to all customers over the counter, through the shop, or via phone.

1. Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
2. Inform customers of companion part requirements and ensure exposure to the full product line.
3. Answer incoming phone calls and counter inquiries, providing price quotes and information as needed.
4. Review body shop estimates to ensure correct parts are ordered and pricing aligns with estimates when applicable.
5. Pull and fill orders from stock, notify parts manager of out-of-stock items or urgent shop materials.
6. Notify relevant parties when special ordered parts are received.
7. Ensure all parts are tagged with customer names and job numbers when pulled.
8. Follow department policies on special ordering parts and manage S.O. aging.
9. Follow up on back-ordered parts and replenish inventory daily.
10. Maintain prompt and efficient paperwork flow, billing internal requests on service repair orders.
11. Verify will-call and back-order files weekly, return items to vendors, or stock unclaimed items.
12. Receive payments from retail customers or secure credit authorization.
13. Assist outside sales reps with their orders.
14. Maintain excellent communication and customer service skills, presenting a professional image.
15. Ability to multi-task in a fast-paced environment.
16. Strong computer and phone skills required (Internet, MS Outlook); proficiency in CDK is a plus.
17. Degree in automotive technology or military equivalent experience preferred.
18. Bilingual skills are a plus.
19. Must be at least eighteen years old with a valid driver’s license and able to pass pre-employment screening (background and drug test).

Company Benefits include:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock awards (eligible management and front-line team members)

Insurance / Retirement:

• Medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings accounts and flexible spending accounts
• Short-term and long-term disability plans
• Life insurance (whole and term)
• 401(k) with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tools
• Continuous training via Asbury's Learning Management System

Additional Advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and services
• Participation in community service initiatives with paid volunteer hours
• Employee referral bonuses

Asbury Automotive Group is an equal opportunity employer, committed to fostering an inclusive and diverse workplace, prohibiting discrimination or harassment based on protected characteristics.