Parts Counter Associate II - Nalley Honda

Lhmauto; Union City (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Parts Counter Associate, where your customer service skills will shine in a fast-paced environment. You'll assist customers in selecting parts, manage inventory, and ensure a seamless experience for both retail and shop clients. This role offers opportunities for professional growth within a collaborative team atmosphere, recognized for its commitment to employee development and community service. Enjoy competitive benefits, including weekly pay, medical insurance, and paid time off, while making a positive impact in the automotive industry.

Benefits

Weekly Pay

Paid Holidays and Time Off

Paid Training

Stock Awards

Medical, Vision, Dental Insurance

401(k) with Company Match

Employee Discounts on Parts and Services

Student Loan Relief Resources

Employee Assistance Program

Community Service and Paid Volunteer Hours

Qualifications

• Degree in automotive technology or military equivalent experience required.
• Bilingual skills are advantageous for customer interactions.

Responsibilities

• Assist customers in selecting required parts in a friendly manner.
• Maintain efficient paperwork flow and ensure correct billing.
• Follow up on back-ordered parts and replenish inventory daily.

Skills

Customer Service

Communication Skills

Multitasking

Computer Skills

Bilingual Skills

Education

Degree in Automotive Technology

Military Equivalent Experience

Tools

CDK

MS Outlook

Job description

Parts Counter Associate II - Nalley Honda

Union City, GA, USA Req #6369

Monday, March 3, 2025

About Asbury

Nalley Automotive, part of Asbury Automotive Group (NYSE: ABG), is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are committed to redefining the traditional dealership model through innovative technologies such as Clicklane and our dedication to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and driven by our D RIVE values, aims to become the Most Guest Centric Automotive Retailer. At Asbury, we foster a collaborative environment where team members can thrive both personally and professionally, recognized as one of the best places to work by Newsweek and US News & World Report.

The Parts Counter Associate is responsible for selling parts to all customers, over the counter, through the shop, or on the phone.

1. Assist customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
2. Inform customers of companion part requirements and ensure exposure to the full product line.
3. Answer incoming calls and counter inquiries, providing price quotes and information as needed.
4. Review body shop estimates to verify correct parts and pricing alignment.
5. Pull and fill orders from stock, notifying the parts manager of out-of-stock items or urgent shop materials.
6. Notify relevant parties when special ordered parts are received.
7. Ensure all parts are tagged with customer names and job numbers when pulled.
8. Follow departmental policies on special ordering and S.O. aging.
9. Follow up on back-ordered parts and replenish inventory daily.
10. Maintain efficient paperwork flow and ensure internal requests are billed correctly.
11. Verify will-call and back-order files weekly, returning items to vendors or stocking as needed.
12. Receive payments from retail customers or obtain credit approval.
13. Assist outside sales reps with their orders.
14. Maintain excellent communication and customer service skills, projecting a professional demeanor.
15. Multitask effectively in a fast-paced environment.
16. Strong computer and phone skills required (Internet, MS Outlook); proficiency in CDK is a plus.
17. Qualifications include a degree in automotive technology or military equivalent experience; bilingual skills are advantageous.
18. Must be at least 18 years old, possess a valid driver’s license, and pass pre-employment screening (background and drug test).

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays and time off
• Deferred Holiday Pay Match
• Paid training
• Stock awards (eligible management and team members)

Insurance / Retirement:

• Medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Life insurance options
• 401(k) with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tools and continuous training via Asbury's LMS

Additional Advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and services
• Community service and paid volunteer hours
• Employee referral bonuses

Asbury Automotive Group is an equal opportunity employer, committed to fostering an inclusive and diverse workplace, prohibiting discrimination based on protected characteristics.