Parts Counter Associate II - Nalley Hyundai

Lhmauto; Stonecrest (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading automotive retailer seeks a Parts Counter Associate II for their Stonecrest location. The role involves assisting customers with parts selection, maintaining inventory, and ensuring excellent customer service. Join a supportive team with opportunities for growth and a commitment to inclusivity.

Benefits

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Medical, vision, dental plans

401(k) with company match

Employee discounts on parts and services

Qualifications

• Must be at least 18 years old and hold a valid driver's license.
• Bilingual skills are a plus.

Responsibilities

• Assist customers in selecting required parts efficiently.
• Maintain accurate paperwork flow and inventory.
• Provide price quotes and information to customers.

Skills

Customer Service

Multitasking

Communication

Education

Degree in Automotive Technology

Tools

CDK

MS Outlook

Job description

Parts Counter Associate II - Nalley Hyundai

Stonecrest, GA, USA Req #7037

About Asbury

Nalley Automotive, part of the Asbury Automotive Group (NYSE: ABG), is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are committed to redefining the dealership experience through innovative technologies like Clicklane and fostering a culture grounded in our North Star, Compass, and D RIVE values. Our goal is to become the Most Guest Centric Automotive Retailer. We strive to provide exceptional guest experiences in a fun, supportive, and inclusive environment where our team members can thrive both personally and professionally. Our efforts have been recognized by Newsweek and US News & World Report as one of the best places to work.

The Parts Counter Associate is responsible for selling parts to all customers, over the counter, through the shop, or on the phone.

1. Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
2. Inform customers of related part requirements and showcase the full product line.
3. Answer incoming calls and counter inquiries, providing price quotes and information as needed.
4. Review body shop estimates to ensure correct parts are ordered and pricing aligns with the estimate when applicable.
5. Pull and fill orders from stock.
6. Notify the parts manager of out-of-stock parts or urgent shop materials.
7. Notify relevant parties when special ordered parts arrive.
8. Ensure parts are tagged with customer names and job numbers when pulled.
9. Follow department policies on special ordering and S.O. aging.
10. Follow up on back-ordered parts and replenish inventory daily.
11. Maintain timely and accurate paperwork flow.
12. Ensure all internal requests for parts are billed on service repair orders.
13. Verify will-call and back-order files weekly; return items to vendors or stock as appropriate.
14. Receive payments or obtain credit authorization from retail customers.
15. Assist outside sales representatives with their orders.
16. Maintain excellent communication and customer service skills, presenting a professional image and demeanor.
17. Multitask effectively in a fast-paced environment.
18. Possess strong computer and phone skills (Internet, MS Outlook); proficiency in CDK is a plus.
19. Qualifications include a degree in automotive technology or military equivalent experience; bilingual skills are a plus.
20. Must be at least 18 years old, hold a valid driver’s license, and pass pre-employment screening (background and drug test).

Company Benefits include:

Pay and Recognition

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (eligible management and front-line team members)

Insurance / Retirement

• Medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Health savings accounts and flexible spending accounts
• Short-term and long-term disability plans
• Whole and Term Life Insurance
• 401(k) with company match

Learning, Tuition, and Career Development

• Digital career path tools
• Continuous training via Asbury's Learning Management System

Additional Professional Growth Opportunities

• Student loan relief resources
• Employee assistance programs
• Employee discounts on parts and services
• Community service initiatives with paid volunteer hours
• Employee referral bonuses

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category. We are committed to fostering an inclusive and diverse workplace.