Parts Advisor

Big Tex Trailer Manufacturing; Texas; On-site; USD 19,000 - 33,000; Full time

Job summary

Big Tex Trailer World in Elmendorf, TX is seeking an experienced Parts/Sales Associate to support the dealership's parts and trailer sales, greeting customers and processing transactions. You will identify customer needs, recommend parts, handle orders, and collaborate with service to ensure timely fulfillment while maintaining inventory and providing friendly, knowledgeable service.

A high school diploma or GED is required; 3-5 years of commissioned sales experience is preferred; must be able

Qualifications

• High School Diploma or equivalent (GED).
• May substitute three (3) years of commissioned sales experience.
• Valid Driver's License.
• 3-5 years commissioned sales experience preferred.
• Must be able to work Monday – Saturday and overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Identify customer needs and recommend suitable parts.
• Process parts transactions accurately and efficiently.
• Answer inbound calls and conduct follow-up sales.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock and ensure timely delivery.
• Collaborate with the service department to order parts for service jobs.
• Assist in service scheduling and maintaining the office appearance.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Job Details: Level: Experienced, Job Location: Trailer World-446 Elmendorf TX - Elmendorf, TX 78112, Position Type: Full Time, Salary Range: $14.00 - $24.00 Hourly, Job Shift: Day, Job Category: Sales, This is a job working for Big Tex Trailer World

SUMMARY

Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

: QUALIFICATIONS

• High School Diploma or equivalent (GED)
• May substitute three (3) years of commissioned sales experience
• Valid Drivers License
• 3-5 years commissioned sales experience preferred
• Must be able to work Monday – Saturday and overtime as needed