Parts Advisor

Big Tex Trailer Manufacturing Llc; Royalton (VT); On-site; USD 35,000 - 60,000; Full time

Job summary

Big Tex Trailer World is seeking a Parts Sales Associate to assist customers at the counter, identify needs, and recommend parts. You will handle transactions with a cash register and My Trailer Force, answer calls, and follow up on sales leads.

Responsibilities include processing invoices, receiving shipments, maintaining inventory, and coordinating with the service department to fulfill parts for service jobs. Monday–Saturday availability and overtime may be required.

Qualifications

• High school diploma or GED required.
• Three years of commissioned sales experience preferred.
• Valid driver's license required.
• Must be able to work Monday–Saturday and overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter with a friendly, knowledgeable demeanor.
• Identify customer needs and recommend suitable parts.
• Process parts transactions accurately using the cash register and My Trailer Force (MTF).
• Answer inbound calls and make outbound sales follow-ups.
• Prepare sales paperwork and invoices for orders.
• Receive and inspect incoming parts shipments and maintain inventory.
• Place orders to replenish stock and monitor stock levels.
• Coordinate with service department to identify required parts for service jobs.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Tools

Cash register

My Trailer Force

Job description

This is a job working for Big Tex Trailer WorldSUMMARYAssist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.ESSENTIAL DUTIES AND RESPONSIBILITIESGreet and assist customers at the parts counter with a friendly and knowledgeable demeanor.Utilize expertise to identify customer needs and recommend suitable parts.Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).Answer inbound calls, makes outbound and follow up sales calls.Prepare sales paperwork and invoices.Receive and inspect incoming parts shipments.Maintain organized inventory and update stock levels.Place orders for parts to replenish stock, ensuring timely delivery.Keep current with industry trends and updatesMonitor customer buying habits to adjust minimum and maximum stock levels.Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.Address customer inquiries promptly and provide detailed information about parts.Offer exceptional customer service to enhance overall satisfaction.Assist customers in locating and ordering special or hard-to-find parts.Work closely with service department to identify and order parts required for service jobs.Coordinate efficiently to meet service job timelines.Assist in service scheduling.Assist in maintaining the general appearance and organization of the offices and facility.QUALIFICATIONSHigh School Diploma or equivalent (GED)May substitute three (3) years of commissioned sales experienceValid Drivers License3-5 years commissioned sales experience preferredMust be able to work Monday – Saturday and overtime as needed