Parts Advisor

BIG TEX TRAILER MANUFACTURING LLC; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Big Tex Trailer World is hiring for a parts counter sales associate to greet customers, identify needs, and recommend parts. You will process transactions using a cash register and My Trailer Force (MTF), handle calls, prepare invoices, and coordinate stock replenishment with the service team.

Strong communication and a valid driver's license are required; 3–5 years of commissioned sales experience is preferred. Monday–Saturday work with overtime as needed is expected.

Qualifications

• High School Diploma or GED required.
• May substitute three years of commissioned sales experience.
• Valid Driver's License required.
• 3-5 years commissioned sales experience preferred.
• Must be able to work Monday – Saturday and overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates.
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

Skills

Customer service

Sales experience

Inventory management

Communication skills

Cash handling

Education

High School Diploma or GED

Tools

My Trailer Force (MTF)

Cash register

Job description

This is a job working for Big Tex Trailer World

SUMMARY

Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

Qualifications

• High School Diploma or equivalent (GED)
• May substitute three (3) years of commissioned sales experience
• Valid Drivers License
• 3-5 years commissioned sales experience preferred
• Must be able to work Monday – Saturday and overtime as needed