Parts Advisor

Big Tex Trailers; Texas; On-site; USD 32,000 - 48,000; Full time

Job summary

Big Tex Trailer World is seeking a parts counter associate to assist customers, identify needs, and promote parts and trailer sales at the dealership. You will process transactions, prepare invoices, and coordinate with the service team to ensure timely parts fulfillment.

The role requires a high school diploma or GED, valid driver's license, and the ability to work Monday through Saturday with overtime as needed. Prior sales/retail experience is preferred.

Qualifications

• High School Diploma or GED required.
• 3–5 years commissioned sales experience preferred.
• Valid Driver's License required.
• Must be able to work Monday–Saturday with overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter with a friendly, knowledgeable demeanor.
• Identify customer needs and recommend suitable parts.
• Process parts transactions accurately using the cash register and MTF.
• Answer inbound calls and make outbound follow-up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments and maintain inventory.
• Place orders to replenish stock and ensure timely delivery.
• Coordinate with service department to identify parts for service jobs.

Skills

Customer service

Sales experience

Communication

Cash handling

Education

High School Diploma or GED

Tools

My Trailer Force (MTF)

Cash Register

Job description

This is a job working for Big Tex Trailer World

Summary

Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.

Essential Duties And Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

Qualifications

• High School Diploma or equivalent (GED)
• May substitute three (3) years of commissioned sales experience
• Valid Drivers License
• 3-5 years commissioned sales experience preferred
• Must be able to work Monday – Saturday and overtime as needed