Parts Advisor

BIG TEX TRAILER MANUFACTURING LLC; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Big Tex Trailer World is seeking a parts counter associate to assist customers, identify needs, and process transactions at the parts counter while collaborating with the service team.

The role requires maintaining inventory, performing stock checks, placing replenishment orders, and ensuring accurate paperwork with friendly customer service at the dealership.

Qualifications

• High School Diploma or GED required.
• 3–5 years commissioned sales experience preferred.
• Valid Driver's License required.
• Must be able to work Monday–Saturday and overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Identify customer needs and recommend suitable parts.
• Process parts transactions accurately and efficiently (cash register and MTF).
• Answer inbound calls, make outbound and follow-up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock.
• Keep current with industry trends and updates.
• Monitor customer buying habits to adjust stock levels.
• Conduct regular stock checks and coordinate to prevent shortages.
• Address customer inquiries with detailed information about parts.
• Offer exceptional customer service to boost satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work with service department to identify and order parts for service jobs.
• Coordinate to meet service timelines.
• Assist in service scheduling.
• Maintain general appearance and organization of the offices and facility.

Skills

Customer service

Sales experience

Communication

Teamwork

Commissioned sales experience

Education

High School Diploma or GED

Tools

Cash register

My Trailer Force (MTF)

Job description

This is a job working for Big Tex Trailer World

SUMMARY

Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

QUALIFICATIONS

• High School Diploma or equivalent (GED)
• May substitute three (3) years of commissioned sales experience
• Valid Drivers License
• 3-5 years commissioned sales experience preferred
• Must be able to work Monday – Saturday and overtime as needed