Partnerships Operations & Account Manager - Growth

Seated; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Stock options

401k with company match

Medical, dental, and vision coverage

FSA, dependent care, and commuter bene

Parental leave and unlimited PTO

TeleDoc and WellHub access

Citi Bike membership

Dining credit

Job summary

Seated is hiring a Partnerships Operations & Account Manager in New York to support a growing network of strategic distribution partners, including major partners. You will own the end-to-end operations behind partnerships, from sourcing opportunities to launches and ongoing growth.

Reporting to the VP of Partnerships, you will coordinate with Engineering, Sales, Account Management, and Enablement to ensure successful launches, strong partner performance, and scalable growth across multiple

Qualifications

• 3-6 years of experience in partnerships, account management, operations, customer success, or similar cross-functional role.
• Experience managing external business relationships and coordinating cross-functional projects.
• Strong project management skills with exceptional organizational abilities and attention to detail.
• Comfortable working with spreadsheets, CRMs, reporting tools, and operational systems.
• Excellent written and verbal communication with external partners and internal stakeholders.
• Ability to manage multiple priorities with high execution standards.
• Self-starter in a fast-paced, entrepreneurial environment with ownership.

Responsibilities

• Research and identify prospective distribution partners and maintain a partnership pipeline in the CRM.
• Conduct initial outreach and schedule discovery meetings for the VP of Partnerships.
• Manage the operational process from signed agreement through launch.
• Project manage partner implementations, coordinating timelines with Engineering.
• Prioritize restaurant onboarding for new partnerships with Account Management.
• Lead partner onboarding, validate setup and launch data, ensure go-live success.
• Create enablement materials and internal documentation for Sales and AM.
• Serve as daily contact for live partners and manage ongoing requests.
• Track action items and drive issue resolution across stakeholders.
• Identify opportunities to improve and expand partnerships.
• Own recurring reporting and dashboards on partner performance and demand trends.

Skills

Project management

Cross-functional collaboration

CRM systems

Excellent communication

Data analysis

Ownership mindset

Organizational skills

Tools

HubSpot CRM

Salesforce

Job description

Seated is hiring a Partnerships Operations & Account Manager in New York to support a growing network of strategic distribution partners, including major partners. You will own the end-to-end operations behind partnerships, from sourcing opportunities to launches and ongoing growth.

Reporting to the VP of Partnerships, you will coordinate with Engineering, Sales, Account Management, and Enablement to ensure successful launches, strong partner performance, and scalable growth across multiple