Partnerships Manager, Norse Network Hub

NKU Beta Gamma Sigma; Highland Heights (KY); On-site; USD 50,000 - 70,000; Full time

Job summary

NKU Beta Gamma Sigma, through the Norse Network Hub, seeks a Partnerships Manager to connect external inquiries with university departments and manage cross-functional engagement.

You will coordinate workflows, track deliverables, and ensure timely engagement with partners using systems like Raiser's Edge, Handshake, and Team Dynamix. The role emphasizes customer focus and organizational skills.

Qualifications

• Bachelor’s degree in business administration, communications, higher education administration, or related field.
• Exceptional customer service and relationship-building skills with multi-project coordination.
• Proficient in CRM/workflow systems and quick to learn new platforms.

Responsibilities

• Act as the primary contact for external stakeholders seeking collaboration; manage meetings, outcomes, and communications.
• Assess inquiries and route to the appropriate university spokes or departments; track progress.
• Support strategic initiatives related to university–community engagement.
• Collaborate with internal departments to support engagement initiatives and improve stakeholder experiences.
• Customer relationship management to implement strategies to improve customer engagement.
• Work with the Executive Director and partners across campus to implement and run the Hub’s partnership model with timely delivery.

Skills

Customer service

Relationship management

Project management

CRM systems

Education

Bachelor's degree

Tools

Raiser’s Edge

Handshake

Team Dynamix

Job description

Position Title:

Partnerships Manager, Norse Network Hub

Position Type:

Fixed Term (Fixed Term)

About the Role:

The Partnerships Manager serves as the primary liaison between community and business partners and the university, connecting external inquiries and collaboration opportunities with the right departments.

This role manages workflows, timelines, and deliverables to ensure effective and timely engagement. The Manager also oversees partnership tracking through systems such as Raiser’s Edge, Handshake, and Team Dynamix. The ideal candidate is customer-focused, tech-savvy, and skilled in organization and project management.

Primary Responsibilities

• Act as the primary point of contact for external stakeholders seeking collaboration opportunities with the university. Manage the process including meeting facilitation, summarization and communication of outcomes to relevant stakeholders and tracking within appropriate university systems.
• Assess and route partnership inquiries to the appropriate university Spoke, departments or personnel. Track, monitor, and follow up on inquiries to ensure that they are addressed and progressed appropriately. Develop and maintain efficient processes and data management for tracking and managing external engagement activities
• Support strategic initiatives related to university-community-business engagement.
• Collaborate with internal departments to support engagement initiatives and improve external stakeholder experiences.
• Customer relationship management to implement strategies to improve customer engagement
• Working with the Executive Director and partners across campus, implement and execute the Hub’s partnership model. Provide excellent customer service to ensure that objectives and timelines are met.

Knowledge, Skills & Abilities

• Bachelor’s degree in business administration, communications, higher education administration, or related filed.
• Have exceptional customer service, relationship management, and collaboration skills, with a proven ability to manage multiple projects, track progress, and ensure timely completion.
• Should be proficient in CRM and workflow systems such as Raiser’s Edge, Handshake, and Team Dynamix, and demonstrate strong technological aptitude with the ability to learn new systems quickly.
• Will be proactive and results-driven, with strong problem-solving abilities and the organizational awareness needed to navigate complex institutions effectively.

Posted Salary:

Work Environment & Physical Demands: