Partnerships Manager, Norse Network Hub

Northern Kentucky University; Cold Spring (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Northern Kentucky University is seeking a Partnerships Manager for the Norse Network Hub to serve as the primary liaison between community partners and the university. You will manage workflows, timelines, and deliverables, and oversee partnership tracking in systems like Raiser's Edge, Handshake, and Team Dynamix.

The role focuses on customer-centric collaboration, process optimization, and cross‑campus coordination to advance university-community-business engagement initiatives.

Qualifications

• Bachelor's degree in business administration, communications, higher education administration, or related field.
• Strong customer service, relationship management, and collaboration skills with ability to manage multiple projects and track progress.

Responsibilities

• Act as the primary contact for external stakeholders seeking collaboration with the university; manage meetings, summarize outcomes, and communicate to stakeholders.
• Route inquiries to the appropriate university spokes; track progress and maintain data management for external engagement activities.
• Support strategic initiatives related to university-community-business engagement.
• Collaborate with internal departments to support engagement initiatives and improve external stakeholder experiences.
• Manage customer relationships to implement strategies to improve engagement.
• Collaborate with the Executive Director and partners to implement the Hub’s partnership model and provide excellent service.

Skills

Customer service

Relationship management

Collaboration

Project management

Technical aptitude

Education

Bachelor's degree in business administration, communications, or related field

Tools

Raiser's Edge

Handshake

Team Dynamix

Job description

Position Title:

Partnerships Manager, Norse Network Hub

Position Type:

Fixed Term (Fixed Term)

About the Role:

The Partnerships Manager serves as the primary liaison betweencommunity and business partners and the university, connectingexternal inquiries and collaboration opportunities with the rightdepartments.

This role manages workflows, timelines, and deliverables to ensureeffective and timely engagement. The Manager also overseespartnership tracking through systems such as Raiser’s Edge,Handshake, and Team Dynamix. The ideal candidate iscustomer-focused, tech-savvy, and skilled in organization andproject management.

Primary Responsibilities

• Act as the primary point of contact for external stakeholdersseeking collaboration opportunities with the university. Manage theprocess including meeting facilitation, summarization andcommunication of outcomes to relevant stakeholders and trackingwithin appropriate university systems.
• Assess and route partnership inquiries to the appropriateuniversity Spoke, departments or personnel. Track, monitor, andfollow up on inquiries to ensure that they are addressed andprogressed appropriately. Develop and maintain efficient processesand data management for tracking and managing external engagementactivities
• Support strategic initiatives related touniversity-community-business engagement.
• Collaborate with internal departments to support engagementinitiatives and improve external stakeholder experiences.
• Customer relationship management to implement strategies to improve customer engagement
• Working with the Executive Director and partners across campus,implement and execute the Hub’s partnership model. Provideexcellent customer service to ensure that objectives and timelinesare met.

Knowledge, Skills & Abilities

• Bachelor’s degree in business administration, communications,higher education administration, or related filed.
• Have exceptional customer service, relationship management, andcollaboration skills, with a proven ability to manage multipleprojects, track progress, and ensure timely completion.
• Should be proficient in CRM and workflow systems such asRaiser’s Edge, Handshake, and Team Dynamix, and demonstrate strongtechnological aptitude with the ability to learn new systemsquickly.
• Will be proactive and results-driven, with strongproblem-solving abilities and the organizational awareness neededto navigate complex institutions effectively.