Partnerships Manager, Norse Network Hub

Northern Kentucky University; United States; On-site; USD 55,000 - 75,000; Part time

Job summary

Northern Kentucky University seeks a Partnerships Manager for the Norse Network Hub on a fixed-term basis. You will serve as the primary liaison between community and business partners and the university, coordinating inquiries with the right departments, and managing timelines and deliverables.

The role requires strong customer service, project management, and tech-savvy skills, with experience using CRM/workflow systems and the ability to navigate a complex university environment to advance

Qualifications

• Bachelor’s degree in business, communications, or related field.
• Proven ability to manage multiple projects and meet deadlines.
• Proficient with CRM/workflow systems and quick to learn new software.

Responsibilities

• Serve as the primary liaison for external partners.
• Manage meetings, outcomes, and communications.
• Route inquiries to appropriate departments.
• Track inquiries and ensure progress.
• Develop efficient processes for data management.
• Support school-community engagement initiatives.
• Collaborate across campus to execute the hub’s partnership model.
• Provide excellent customer service to meet objectives and timelines.

Skills

Customer service

Relationship management

Collaboration

Project management

Organization

Education

Bachelor’s degree in business administration

Bachelor’s degree in communications

Bachelor’s degree in higher education administration

Tools

Raiser’s Edge

Handshake

Team Dynamix

Job description

Position Title: Partnerships Manager, Norse Network Hub

Position Type: Fixed Term (Fixed Term)

About the Role:

The Partnerships Manager serves as the primary liaison between community and business partners and the university, connecting external inquiries and collaboration opportunities with the right departments. This role manages workflows, timelines, and deliverables to ensure effective and timely engagement. The Manager also oversees partnership tracking through systems such as Raiser’s Edge, Handshake, and Team Dynamix. The ideal candidate is customer-focused, tech-savvy, and skilled in organization and project management.

Primary Responsibilities

• Act as the primary point of contact for external stakeholders seeking collaboration opportunities with the university.
• Manage the process including meeting facilitation, summarization and communication of outcomes to relevant stakeholders and tracking within appropriate university systems.
• Assess and route partnership inquiries to the appropriate university Spoke, departments or personnel.
• Track, monitor, and follow up on inquiries to ensure that they are addressed and progressed appropriately.
• Develop and maintain efficient processes and data management for tracking and managing external engagement activities Support strategic initiatives related to university-community-business engagement.
• Collaborate with internal departments to support engagement initiatives and improve external stakeholder experiences.
• Customer relationship management to implement strategies to improve customer engagement Working with the Executive Director and partners across campus, implement and execute the Hub’s partnership model.
• Provide excellent customer service to ensure that objectives and timelines are met.

Knowledge, Skills & Abilities

• Bachelor’s degree in business administration, communications, higher education administration, or related filed.
• Have exceptional customer service, relationship management, and collaboration skills, with a proven ability to manage multiple projects, track progress, and ensure timely completion.
• Should be proficient in CRM and workflow systems such as Raiser’s Edge, Handshake, and Team Dynamix, and demonstrate strong technological aptitude with the ability to learn new systems quickly.
• Will be proactive and results-driven, with strong problem-solving abilities and the organizational awareness needed to navigate complex institutions effectively.

Work Environment & Physical Demands:

Why Work at Northern Kentucky University At NKU, our work revolves around three things: opening doors, helping people finish what they start, and connecting learning to real life. Those pillars—Access, Completion, and Career & Community Engagement—aren’t just strategic-plan wallpaper. They shape how we hire, how we serve students, and how we show up for the region. If you want your work to matter—NKU is a place where you can see your impact every day.

About NKU

Northen Kentucky University is a public, student-centered institution located just minutes from downtown Cincinnati. Our vision is clear: to be nationally recognized as a student-ready, regionally-engaged university that empowers diverse learners for economic and social mobility. We focus on opening doors, supporting students through graduation, and connecting learning to real opportunity in our region. NKU offers the reach of a comprehensive university with the feel of a close, collaborative campus.