Partner Success & Operations Manager

WEX; Maine; On-site; USD 56,000 - 67,000; Full time

Job summary

WEX in Maine is seeking an Account Service Manager to serve as the primary liaison between partners and internal teams, driving operational excellence and proactive issue resolution. You will manage cross-functional projects, deliver essential settlement and tax reports, and apply automation/AI to improve efficiency and scalability.

The role requires 2–3 years of related experience, strong communication, and an ability to work across departments to optimize client outcomes while adhering to

Qualifications

• Bachelor’s degree and/or 2-3 years of experience in an account manager or comparable service delivery capacity.
• Exceptional communication and relationship-building skills, with the ability to influence and collaborate effectively with both internal and external stakeholders at all levels.
• Exceptional analytical skills with demonstrated experience in data reporting, trend analysis, and drawing actionable conclusions from large datasets.
• Strong project management capabilities, including leading cross-functional teams and managing project timelines.
• Demonstrated ability to investigate and resolve complex technical, product, and billing discrepancies.
• Ability to work independently, manage multiple priorities, and demonstrate superior time management skills.
• Flexibility and adaptability to support clients when major issues arise, including occasional after-hours support if needed.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) or a strong interest in leveraging automation/AI for business process optimization.

Responsibilities

• Maximize Relationships: Act as the primary liaison for a portfolio of partners and merchants, building trust and rapport to maximize relationships.
• Issue Investigation And Resolution: Serve as the initial point of contact for partners, investigating and resolving complex operational issues, including technical, product, billing, and reporting discrepancies.
• Project Management: Serve as a project manager for new initiatives and development projects, uniting cross-functional teams to fulfill client needs punctually and within established parameters.
• Reporting & Analysis: Facilitate the generation and oversight of essential reports, encompassing settlement, tax, and performance metrics.
• Operational Excellence: Drive operational excellence by identifying and implementing opportunities to streamline processes and workflows, including automation and AI use.
• Risk Mitigation: Develop and execute proactive risk mitigation strategies to identify, assess, and minimize potential operational, financial, and compliance risks.

Skills

Excellent communication

Relationship-building

Analytical skills

Project management

Adaptability

AI basics

Education

Bachelor’s degree or 2-3 years experience

Tools

Salesforce

Business Objects

Job description

WEX in Maine is seeking an Account Service Manager to serve as the primary liaison between partners and internal teams, driving operational excellence and proactive issue resolution. You will manage cross-functional projects, deliver essential settlement and tax reports, and apply automation/AI to improve efficiency and scalability.

The role requires 2–3 years of related experience, strong communication, and an ability to work across departments to optimize client outcomes while adhering to