Partner Success & Onboarding Specialist

Care Com; Dallas (TX); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Care.com is seeking a driven professional to support Marketing Solutions partners by building and managing client profiles. You will collaborate with the sales team to onboard clients, organize data, and craft training materials to showcase services to families.

This role emphasizes service, CRM proficiency, and client retention in a hybrid environment. With a focus on strong communication and organizational skills, you will thrive in a fast-paced startup culture, working 10am–7pm CT and

Qualifications

• 1+ years of customer service experience.
• Comfort with spreadsheets for simple data tasks.
• Experience working with a CRM (preferably Salesforce).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Able to adapt quickly in a fast-paced startup environment.
• Self-starter who can work independently.
• Team player who takes pride in their work.

Responsibilities

• Onboard new clients after sale closure with sales team.
• Organize client data for internal systems and profiles.
• Help create training materials for clients.
• Identify and resolve non-critical support issues for clients.
• Retain client business as part of a partner-education initiative.
• Work hours are 10am to 7pm CT.

Skills

Customer service

Spreadsheets

CRM experience

Organizational skills

Verbal and written communication

Adaptability in startup environment

Self-starter

Collaborative team player

Tools

Salesforce

Job description

Care.com is seeking a driven professional to support Marketing Solutions partners by building and managing client profiles. You will collaborate with the sales team to onboard clients, organize data, and craft training materials to showcase services to families.

This role emphasizes service, CRM proficiency, and client retention in a hybrid environment. With a focus on strong communication and organizational skills, you will thrive in a fast-paced startup culture, working 10am–7pm CT and