Partner Success Manager – SaaS Delivery & Enablement

Bloomreach; United States; À distance; USD 120 000 - 150 000; Plein temps

Avantages offerts par ce poste

Stock options

Performance bonus

Education budget

DisConnect days

Wellbeing programs

Résumé du poste

Bloomreach is seeking a hands-on Partner Services Manager to strengthen partner-led delivery from solution design through implementation, adoption and ongoing managed services. You will work with SI partners, customers and Bloomreach teams to improve delivery quality and accelerate value delivery across Europe.

You will enable stakeholders on Bloomreach delivery processes, build partner capabilities and drive the Partner First motion with cross-functional teams, ensuring data accuracy for

Qualifications

• Experience in a customer-facing role in a SaaS environment, working with partners or within an SI agency.
• Strong project management experience, including agile methodologies and supporting tools.
• Hands-on experience using AI tools to improve efficiency or service quality, for example automating admin tasks or analysing project data.
• Proven ability to enable stakeholders on processes and best practices.
• Excellent presentation and relationship-building skills, with the confidence to engage stakeholders at all levels.
• Customer and partner obsessed, and comfortable working in a fast-paced technology company.
• Self-organised and independent, with the ability to navigate ambiguity.
• An ambition to keep developing your skills and grow.
• Native or professional fluency in English.
• Ability to travel across Europe.

Responsabilités

• Oversee partner-led implementations from solution design to go-live, ensuring scope, timelines, risks and contingencies are managed.
• Provide regular status reporting across Bloomreach and partner organisations, raising risks early and driving resolution.
• Hold partners and internal stakeholders accountable for delivery commitments and accurate project data.
• Enable SI partners on Bloomreach delivery processes and best practices, collaborating with Solutions, Product and Services teams on technical enablement.
• Identify opportunities for partners to build managed services that improve customer adoption, outcomes and platform ROI.
• Build strong, long-term relationships with partners and act as their trusted advisor within Bloomreach.
• Collaborate cross-functionally with Customer Success, Account Management, Sales and Professional Services to advance the Partner First motion.
• Share best practices and platform updates with partners and customers.
• Keep delivery, commercial and partner-performance records accurate to support forecasting, billing, governance and continuous improvement.
• Use delivery and benchmarking data to spot trends, improve performance and share insights with stakeholders at all levels.

Connaissances

Customer-facing SaaS

Project management

AI tools usage

Stakeholder enablement

Presentation skills

Relationship building

Ambitious growth mindset

Self-organization

English fluency

Travel readiness

Outils

AI tools

Description du poste

Bloomreach is seeking a hands-on Partner Services Manager to strengthen partner-led delivery from solution design through implementation, adoption and ongoing managed services. You will work with SI partners, customers and Bloomreach teams to improve delivery quality and accelerate value delivery across Europe.

You will enable stakeholders on Bloomreach delivery processes, build partner capabilities and drive the Partner First motion with cross-functional teams, ensuring data accuracy for