Customer Success Manager — Accelerate Adoption in Payments

Global Payments; Lindon (UT); On-site; USD 65,000 - 95,000; Full time

Job summary

Global Payments is seeking a Customer Success Manager to serve as the main client contact, delivering technical and product support, and driving adoption and growth. You will manage end-to-end issue resolution, coordinate with internal teams, and translate complex concepts into business language for stakeholders.

The role emphasizes strong communication, relationships, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 2+ years in client-facing roles such as customer success, consulting, or technical support.
• Strong ability to troubleshoot issues and translate technical concepts into clear business language.
• Excellent communication and relationship management skills with internal stakeholders and external clients.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Bonus if you have 4+ years of relevant experience, ideally in payments or credit card industry.
• Experience working cross-functionally with technical, product, and account management teams.
• Familiarity with structured issue resolution or client support methodologies.

Responsibilities

• Serve as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.
• Manage end-to-end issue resolution, including root cause analysis, coordinating internal teams, and communicating outcomes to clients.
• Build strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.
• Analyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.
• Maintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.

Skills

Client-facing

Troubleshooting

Root cause analysis

Communication

Relationship management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Global Payments is seeking a Customer Success Manager to serve as the main client contact, delivering technical and product support, and driving adoption and growth. You will manage end-to-end issue resolution, coordinate with internal teams, and translate complex concepts into business language for stakeholders.

The role emphasizes strong communication, relationships, and the ability to handle multiple priorities in a fast-paced environment.