Partner Success Lead, Security Solutions

Mastercard; Atlanta (GA); On-site; USD 118,000 - 171,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

Paid time off

Holidays

401k match

Tuition reimbursement

Fitness facilities

Job summary

Mastercard is seeking a Partner Success Manager to oversee a portfolio of strategic B2B partners leveraging Mastercard Security Solutions, primarily in North America and Europe. The role focuses on onboarding, ongoing relationship management, and driving revenue growth through expansions and strategic initiatives.

You will collaborate with Product, Sales, Marketing, and Customer Success teams in a matrixed environment, translating partner needs into scalable solutions and ensuring successful

Qualifications

• Experience in partner success, product management, consulting or related roles with measurable outcomes.
• Experience in partner-led or ecosystem models with indirect customer engagement.
• Proven ability to improve retention, adoption and growth with channel partners.
• Ability to ideate and co-create new solutions with Partners.
• Collaborative leader who builds relationships in a matrixed organization.
• Strong communication and storytelling skills for executive audiences.
• Data fluency with analytics/AI-driven insights to inform strategy.
• Ability to define success metrics and translate signals into scalable actions.
• Customer-centric mindset focused on scalable, innovative solutions.

Responsibilities

• Monitor partner performance, adoption, usage, satisfaction and revenue; identify risks and opportunities.
• Lead onboarding, ongoing relationship management, and revenue growth through expansions.
• Serve as partner advocate in a matrixed organization and align with account strategies.
• Develop joint growth plans, drive renewals and expand opportunities across products and markets.
• Engage with senior/CSuite partners to communicate value and resolve concerns.

Skills

Partner success

Product management

Consulting

Data fluency

Analytics

Executive storytelling

Job description

Mastercard is seeking a Partner Success Manager to oversee a portfolio of strategic B2B partners leveraging Mastercard Security Solutions, primarily in North America and Europe. The role focuses on onboarding, ongoing relationship management, and driving revenue growth through expansions and strategic initiatives.

You will collaborate with Product, Sales, Marketing, and Customer Success teams in a matrixed environment, translating partner needs into scalable solutions and ensuring successful