Partner Success Manager

Discovery Education; New York (NY); Remote; USD 90,000 - 95,000; Full time

Job summary

An innovative organization is seeking a Partner Success Manager to enhance engagement strategies and drive customer success in the K12 sector. This role involves collaborating with cross-functional teams to manage a portfolio, assess risks, and implement professional learning plans. The ideal candidate will leverage their experience in SaaS business models and customer success to innovate and problem-solve effectively. Join a dynamic team that values collaboration and offers extensive career development opportunities, all while making a significant impact in the education sector.

Benefits

Career Development Ownership

Tuition Reimbursement Programs

Mentorship Program

Paid Parental Leave

Annual Winter Holiday Break

Flexible PTO

Health Insurance Package

Qualifications

• 5+ years in customer success/service or sales.
• Understanding of SaaS implementations and customer challenges.

Responsibilities

• Develop and execute engagement strategies for partner success.
• Assess risk and manage churn targets effectively.

Skills

Customer Success Management

SaaS Business Models

Risk Assessment

Account Management

Forecasting

Problem Solving

Engagement Strategies

Education

Bachelor’s Degree

Equivalent Work Experience

Tools

Salesforce

Gainsight

Microsoft Office

Job description

Posted Monday 24 February 2025 at 05:00 | Expires Tuesday 1 April 2025 at 03:59

Discovery Education is looking for a Partner Success Manager to join our Partner Success team. As a member of the Partner Success team, the ideal candidate will work directly with cross-functional peers in the region to develop and execute effective engagement strategies, assess and manage risk accurately, and provide accurate forecasting of their portfolio and attainment of revenue targets. This high-visibility role will report directly to the Director, Partner Success, and will be based.

In This Role You Will:

• Plan and maintain an individual book of business, including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Discovery Education Partner Success organization and methodologies.
• Apply understanding of SaaS business models and their overall relationship to customer success.
• Understand, coordinate, and implement systemic professional learning plans within a district.
• Stay up to date on industry trends, engagement methodology, and deal strategies.
• Assess risk and elevate in order to achieve and exceed quarterly churn targets and focus on sharing findings across the teams and organization.
• Bring planning, focus, and creativity with you every day.
• Work with sales and success leaders to identify trends and uncover opportunities for improved or new success engagements or professional development offerings.
• Ability to innovate, persuade, and problem-solve with partners, peers, and cross-functional team members and incorporate all learnings into daily activity.

Core Competencies for Success:

• Demonstrable success supporting K12 institutions with SaaS or professional learning implementations.
• Comfortable working across the spectrum from decision makers to front-line users or implementors with an understanding of the challenges customers face in SaaS implementations.
• Acumen of retention, churn and growth metrics; understanding of value drivers in recurring revenue business models.
• Ability to prepare, present, and revise forecasts based on risk assessments.
• Understand, coordinate, and implement systemic professional learning plans within a partnership.
• Proficiency with Salesforce, Gainsight (preferred), and Microsoft Office.

Credentials and Experience:

• Bachelor’s degree or higher, or equivalent work experience.
• At least 5+ years in customer success/service or sales.
• Remote work with ability to travel 30-40% of the time.
• Legal right to work in the United States.

This is a remote role in New York or New Jersey. The pay range for this position is between $90,000 - $95,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location.

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At Discovery Education, we are fulfilling our mission of preparing learners for tomorrow by creating innovative classrooms connected to today's world.

Serving more than 4.5 million educators and 45 million students, available in approximately half of U.S. classrooms and primary schools in the UK, and more than 140 countries around the globe; we are on a journey to transform teaching and learning through innovative partnerships with school districts, states, ministries of education, and other like-minded organizations.

We have built an award-winning and highly reputable organization because of talented and driven people who work together to accelerate student achievement by tapping into students' natural curiosity and desire to learn by capturing their minds and imagination through the fascination of Discovery.

Why Join Discovery Education?

Discovery Education believes empowering each team member is vital to cultivating high performing, highly engaged teams. Being a part of our team means we partner together to achieve mutual goals. To this end, Discovery Education offers a robust and comprehensive insurance package. You can find a complete listing on our Career Page.

Along with traditional insurance offerings, our inclusive offerings center around:

• Career Development Ownership - Be the driver of your success!
• Continuing Education AND Tuition Reimbursement Programs.
• Mentorship program and collaboration with veteran leaders.
• Constant opportunities for cross-functional training and skill building.
• Uncapped career growth.

Team Member Wellness – When you feel great, you do great work!

• Leave for life’s moments including 7 recognized holidays.
• Take PTO without the vacation guilt.
• Up to 12 weeks of Paid Parental Leave.
• Annual Winter Holiday Break (typically the last week of December).

This opportunity is perfect for people interested in joining a high-performing, collaborative team, who enjoy a dynamic industry, and are excited about high-impact, project-based work.

Inspired? We would love the opportunity to review your candidacy! Select the blue “Apply Now” button at the bottom left of the screen to begin your application.

Discovery Education is an equal opportunity employer. Discovery Education is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the communities we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender, protected veteran status or disabled status or, genetic information.