Partner Success Manager

Xero; New York (NY); On-site; USD 82,000 - 114,000; Full time

Job summary

Join a forward-thinking company as a Partner Success Manager, where you'll drive partner engagement and revenue growth. In this dynamic role, you'll collaborate with accounting and bookkeeping firms, educate partners on product offerings, and strategize to mitigate churn risks. With a focus on building strong relationships, you'll become a trusted advisor while contributing to a culture of respect and inclusion. This is your opportunity to make a significant impact in a fast-paced environment, enhancing partner experiences and fostering sustainable revenue growth.

Benefits

Generous Paid Leave

Mental Health Support

401k Matching

Flexible Work

Career Development Opportunities

Qualifications

• Experience in sales within a fast-paced technology or SaaS company.
• Experience managing long-term client relationships.

Responsibilities

• Collaborate with partners to deepen adoption and engagement.
• Educate partners on available resources and optimize client subscriptions.

Skills

Sales Management

Customer Engagement

Communication Skills

Presentation Skills

Proactive Management

Education

Bachelor's Degree

Tools

Salesforce CRM

Job description

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps. When that happens, we’re not only making life better for small businesses, but also building a stronger economy that can change the world.

Role Overview: As a Partner Success Manager (PSM) for Xero, you will deliver a best-in-class customer experience to established Xero partners. Your focus will be on partners currently on a business plan, supporting them in implementing Xero, fulfilling their contract, and setting them up for renewal success. You will also engage partners not on a business plan but with most clients on Xero, to grow their organic revenue and identify growth opportunities. Your role involves partner education on product offerings, programs, utilization, and upgrades, as well as uncovering upsell and cross-sell opportunities and preventing churn.

What You’ll Do:

1. Collaborate with Post Sales Partner Consultants to deepen partner adoption and engagement, supporting their journey to meet business plan commitments.
2. Work with accounting and bookkeeping firms to strategize revenue growth through cross-sell and up-sell opportunities.
3. Mitigate churn risk through education and value demonstration, detecting issues early.
4. Assist partners in optimizing client subscriptions and developing migration or upgrade plans.
5. Educate partners on available resources, including webinars, events, and certification training.
6. Gather and relay partner feedback on feature requests.
7. Support user education on ancillary products, emphasizing benefits and usage.
8. Build positive relationships with partners through service excellence, proactive management, and responsiveness.
9. Travel regularly for industry events and onsite partner meetings.

Success Metrics:

• Develop and execute strategic territory plans to meet revenue, retention, and KPI targets.
• Build strong, deep relationships with partners and stakeholders, becoming a trusted advisor.
• Own initiatives to foster sustainable revenue growth.
• Contribute ideas for workflow optimization and partner experience enhancement.
• Collaborate across teams including Customer Experience, Partner Community, Sales, Finance, and Marketing.

Critical Competencies:

• Manage numerous partner accounts, prioritizing based on opportunity potential.
• Be result-driven, autonomous, and proactive.
• Exhibit excellent communication and presentation skills.
• Adapt to fast-paced, complex environments.
• Be process-oriented and results-focused.
• Possess knowledge of Salesforce CRM.
• Demonstrate strong customer engagement skills.
• Excel in cross-functional and stakeholder management.

Experience:

• Experience in sales within a fast-paced technology or SaaS company.
• Experience managing long-term client relationships.
• Demo or Sales Engineer experience is a plus.
• Accounting experience is beneficial.

Salary: $82,300 - $113,200 per year plus commission.

Why Xero?

We value diversity and foster a culture of respect, fairness, and inclusion. Our benefits include generous paid leave, mental health support, employee resource groups, wellbeing programs, insurance options, fertility support, 401k matching, parental leave, employee share plans, modern offices, flexible work, and career development opportunities. Join us to do the best work of your life at Xero.