Partner Success Manager

Jobtailor; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

ISO 9001 certification

Job summary

Jobtailor is seeking an experienced Partner Success Manager in Maryland to serve as the primary contact for our partner community and drive production excellence. You will manage project status communications, escalate risks, and help prioritize work to meet schedules.

You will act as a technical SME, collaborate with Operations and PD&T, ensure compliance with ISO 9001, and contribute to continuous improvement in a fast-growing manufacturing environment. Remote work is not required.

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field (or equivalent experience).
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
• Proven track record of meeting schedule commitments by managing customer expectations.
• Knowledge of manufacturing processes, timelines, and documentation.
• Strong analytical skills with the ability to implement solutions keeping production underway.
• Self-starter with a take-charge attitude and ability to independently drive project completion.
• Excellent organizational skills and multitasking ability.
• Proficiency in ERP tools and communication software.
• Experience with ISO 9001 quality management systems.
• Ability to thrive in a fast-paced, high-growth environment.
• Preferred: Experience with Xometry's digital marketplace.
• Preferred: Proficiency in data analysis tools (e.g., Google Sheets).
• Preferred: Manufacturing environment experience.

Responsibilities

• Serve as the primary point of contact for partner community, communicating project status and risks.
• Orchestrate production by prioritizing work and mitigating delays.
• Conduct weekly portfolio reviews and document progress.
• Escalate significant risks to maintain results.
• Act as a technical SME for Partner Success Team to resolve blockers.
• Identify and resolve issues, manage RMA projects and non-conformance reclamations.
• Collaborate cross-functionally with Operations and PD&T.
• Ensure adherence to quality management systems and safety policies.
• Provide peer and broader team support during peak periods.

Skills

Supply Chain Management

Manufacturing Processes

ERP Tools Proficiency

Quality Management Systems

Analytical Skills

Education

Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field

Tools

ERP Tools

Communication Software

Data Analysis Tools

Job description

• Serve as the primary point of contact for the partner community, building trust-based relationships through proactive and transparent communication regarding project status and potential roadblocks
• Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated
• Conduct weekly portfolio reviews, document progress, and manage risk-based outreach to evaluate partner fitness and production plans for high-risk jobs
• Escalate significant risks as necessary to maintain organizational results
• Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through knowledge of manufacturing technologies
• Proactively identify and resolve issues, including management of RMA projects and negotiation of financial reclamations resulting from non-conformance or late deliveries
• Collaborate cross-functionally with Operations and PD&T teams
• Ensure adherence to quality management systems and safety policies
• Provide peer and broader team support during peak periods

Requirements

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills with the ability to implement solutions keeping production underway
• Self-starter with a take-charge attitude and ability to independently drive project completion
• Excellent organizational skills and demonstrated ability to multitask
• Understanding of the communication platform’s interface
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Ability to thrive in a fast-paced and high-growth environment
• Preferred: Experience working with Xometry's digital marketplace or similar platforms
• Preferred: Proficiency in data analysis tools (e.g., Google Sheets)
• Preferred: Experience working in a manufacturing environment

Core Competencies

Demonstrates expertise in supply chain management and manufacturing processes, with a strong focus on operational excellence and risk management. Proficient in utilizing ERP tools and quality management systems to drive project completion and enhance partner relationships.

Highest-signal resume keywords

• Supply Chain Management
• Manufacturing Processes
• ERP Tools Proficiency
• Quality Management Systems
• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Supply Chain
• Manufacturing Operations
• Project Management
• Data Analysis
• Risk Management

Soft Skills

• Communication Skills
• Organizational Skills
• Collaboration Skills
• Attention to Detail
• Self-Starter

Certifications & Qualifications

• ISO 9001

Industry Keywords

• Manufacturing
• Customer Service
• Quality Management
• Production Planning
• Digital Marketplace

Tools & Technologies

• ERP Tools
• Communication Software
• Data Analysis Tools