Partner Success Manager

Jobtailor; North Bethesda (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a dedicated Partner Success Manager to serve as the primary liaison for the partner network in a manufacturing environment. You will drive project status transparency, coordinate production priorities, and mitigate delays through proactive communication.

The role requires strong manufacturing knowledge, ERP proficiency, and a track record of delivering on schedule while managing risks and stakeholder expectations.

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group.
• Knowledge of manufacturing processes, timelines, and documentation.
• Strong analytical skills with the ability to implement solutions keeping production underway.
• Self-starter with a take-charge attitude and ability to independently drive project completion.
• Excellent organizational skills and demonstrated ability to multitask.
• Understanding of the communication platform’s interface.
• Superior verbal and written communication skills.
• Excellent attention to detail and collaboration skills.
• Proficiency in ERP tools and communication software.
• Experience with quality management systems (e.g., ISO 9001).
• Ability to thrive in a fast-paced and high-growth environment.
• Preferred: Experience working with Xometry's digital marketplace or similar platforms.
• Preferred: Proficiency in data analysis tools (e.g., Google Sheets).
• Preferred: Experience working in a manufacturing environment.

Responsibilities

• Serve as the primary point of contact for the partner community, building trust-based relationships through proactive and transparent communication regarding project status and potential roadblocks.
• Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated.
• Conduct weekly portfolio reviews to document progress and manage risk-based outreach for high-risk jobs, escalating significant risks as necessary.
• Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through knowledge of manufacturing technologies.
• Proactively identify and resolve issues, including management of RMA projects and negotiation of financial reclamations resulting from non-conformance or late deliveries.
• Collaborate cross-functionally with Operations and PD&T teams and ensure adherence to quality management systems and safety policies.
• Provide peer support to maintain continuous operational success and support broader team throughput during peak periods.

Skills

Supply Chain Management

Manufacturing Processes

Risk Management

Project Management

Data Analysis

Education

Bachelor's degree in Supply Chain or related field

Tools

ERP Tools

Communication Software

Data Analysis Tools

Job description

• Serve as the primary point of contact for the partner community, building trust-based relationships through proactive and transparent communication regarding project status and potential roadblocks
• Orchestrate the production process by maintaining communication queue awareness to ensure work is effectively prioritized and delays are mitigated
• Conduct weekly portfolio reviews to document progress and manage risk-based outreach for high-risk jobs, escalating significant risks as necessary
• Act as a technical subject matter expert for the Partner Success Team, driving operational excellence and resolving production blockers through knowledge of manufacturing technologies
• Proactively identify and resolve issues, including management of RMA projects and negotiation of financial reclamations resulting from non-conformance or late deliveries
• Collaborate cross-functionally with Operations and PD&T teams and ensure adherence to quality management systems and safety policies
• Provide peer support to maintain continuous operational success and support broader team throughput during peak periods

Requirements

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills with the ability to implement solutions keeping production underway
• Self-starter with a take-charge attitude and ability to independently drive project completion
• Excellent organizational skills and demonstrated ability to multitask
• Understanding of the communication platform’s interface
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Ability to thrive in a fast-paced and high-growth environment
• Preferred: Experience working with Xometry's digital marketplace or similar platforms
• Preferred: Proficiency in data analysis tools (e.g., Google Sheets)
• Preferred: Experience working in a manufacturing environment

Core Competencies

Demonstrates expertise in supply chain management and manufacturing processes, with a strong focus on operational excellence and risk management. Proficient in utilizing ERP tools and quality management systems to drive project completion and enhance communication across teams.

Highest-signal resume keywords

• Supply Chain Management
• Manufacturing Processes
• ERP Tools Proficiency
• Quality Management Systems
• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Supply Chain Management
• Manufacturing Processes
• Risk Management
• Project Management
• Data Analysis

Soft Skills

• Verbal Communication
• Written Communication
• Organizational Skills
• Collaboration Skills
• Attention to Detail

Certifications & Qualifications

• ISO 9001 Certification

Industry Keywords

• Manufacturing Operations
• Customer Service
• Quality Management Systems
• RMA Projects
• Digital Marketplace

Tools & Technologies

• ERP Tools
• Communication Software
• Data Analysis Tools