Partner Success Manager

Jobtailor; Lexington (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Lexington, KY seeks a skilled Supply Chain & Operations Specialist to drive production scheduling, partner communications, and quality assurance initiatives. You will manage risk, coordinate cross-functional teams, and ensure timely delivery of high‑quality products.

The role requires 4+ years in supply chain or customer service within manufacturing, plus strong data analysis, ERP proficiency, and ISO 9001 familiarity.

Qualifications

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or related field (or equivalent).
• Minimum of 4 years in supply chain and/or customer service, preferably in manufacturing operations.
• Proven ability to manage schedule commitments for an identified customer group.
• Knowledge of manufacturing processes, timelines, and documentation.
• Strong analytical skills with ability to implement solutions to keep production moving.
• Self-starter with initiative to drive project completion.
• Excellent organizational and multitasking skills.
• Superior verbal and written communication skills.
• Experience with ISO 9001 quality management systems.

Responsibilities

• Serve as the primary point of contact for the partner community and build trust via proactive, transparent communication.
• Orchestrate production by maintaining queue awareness, prioritizing work, and mitigating delays.
• Conduct weekly portfolio reviews and document progress.
• Manage risk-based outreach to evaluate partner fitness and production plans for high-risk jobs.
• Escalate significant risks to maintain organizational results.
• Act as a technical subject matter expert for the Partner Success Team.
• Resolve production blockers using knowledge of manufacturing technologies.
• Identify and resolve issues, including managing RMA projects.
• Negotiate financial reclamations from non-conformance or late deliveries.
• Collaborate cross-functionally with Operations and PD&T teams.
• Ensure adherence to quality management systems and safety policies.
• Provide peer support during peak periods to facilitate throughput and operational success.

Skills

Data Analysis

Project Management

Manufacturing Technologies

Production Scheduling

Documentation Management

Education

Bachelor's degree or equivalent experience

Tools

ERP Tools

Google Sheets

Communication Software

Job description

Responsibilities

• Serve as the primary point of contact for the partner community and build trust-based relationships through proactive, transparent communication
• Orchestrate the production process by maintaining communication queue awareness, prioritizing work, and mitigating delays
• Conduct weekly portfolio reviews and document progress
• Manage risk-based outreach to evaluate partner fitness and production plans for high-risk jobs
• Escalate significant risks to maintain organizational results
• Act as a technical subject matter expert for the Partner Success Team
• Resolve production blockers using knowledge of manufacturing technologies
• Identify and resolve issues, including managing RMA projects
• Negotiate financial reclamations resulting from non-conformance or late deliveries
• Collaborate cross-functionally with Operations and PD&T teams
• Ensure adherence to quality management systems and safety policies
• Provide peer support during peak periods to facilitate throughput and operational success

Requirements

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
• Minimum of 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations
• Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
• Knowledge of manufacturing processes, timelines, and documentation
• Strong analytical skills with the ability to implement solutions keeping production underway
• Self-starter with a take-charge attitude and ability to independently drive project completion
• Excellent organizational skills and ability to multitask
• Understanding of the communication platform’s interface
• Superior verbal and written communication skills
• Excellent attention to detail and collaboration skills
• Proficiency in ERP tools and communication software
• Experience with quality management systems (e.g., ISO 9001)
• Ability to thrive in a fast-paced and high-growth environment
• Experience working with Xometry's digital marketplace or similar platforms (preferred)
• Proficiency in data analysis tools such as Google Sheets (preferred)
• Experience working in a manufacturing environment (preferred)

Core Competencies

Demonstrates expertise in supply chain management and manufacturing processes, with a strong focus on risk management, quality assurance, and effective communication. Proven ability to drive project completion and collaborate cross-functionally to enhance operational success.

Highest-signal resume keywords

• Supply Chain Management
• Manufacturing Processes
• Risk Management
• ERP Tools Proficiency
• Quality Management Systems

Hard Skills

• Data Analysis
• Project Management
• Manufacturing Technologies
• Production Scheduling
• Documentation Management

Soft Skills

• Analytical Skills
• Organizational Skills
• Communication Skills
• Collaboration Skills
• Attention to Detail

Certifications & Qualifications

• ISO 9001 Certification

Industry Keywords

• Customer Service
• Manufacturing Operations
• Risk-Based Outreach
• Quality Management
• Digital Marketplace

Tools & Technologies

• ERP Tools
• Google Sheets
• Communication Software