Merchant Partner Growth & Support Specialist

FirstCash, Inc.; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to grow merchant partnerships and drive program usage. You will train partners, respond to needs, and coordinate solutions while maintaining CRM records across a regional territory.

You’ll collaborate with sales and support teams, travel regionally as required, and uphold integrity and service excellence in a fast-paced environment. Bachelor’s degree is preferred but not required.

Qualifications

• High energy, excellent organizational skills, and strong integrity.
• Bachelor’s degree preferred but not required.
• Proven track record of achieving measurable sales goals.
• Outstanding face-to-face relationship-building skills.
• High sense of urgency and customer service orientation.
• Ability to thrive in a fast-paced, results-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Valid driver’s license and car insurance for regional travel.

Responsibilities

• Grow same-store utilization and funded volume from existing merchant partners.
• Build and maintain strong, trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support merchant performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and manage daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

Face-to-face relationship-building

High energy

Customer service orientation

Urgency

Results-driven

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

FirstCash Holdings, Inc. is seeking a Partner Support Specialist to grow merchant partnerships and drive program usage. You will train partners, respond to needs, and coordinate solutions while maintaining CRM records across a regional territory.

You’ll collaborate with sales and support teams, travel regionally as required, and uphold integrity and service excellence in a fast-paced environment. Bachelor’s degree is preferred but not required.