Merchant Growth & Partner Training Specialist

FirstCash, Inc.; Phoenix (AZ); Hybrid; USD 42,000 - 65,000; Full time

Job summary

FirstCash Holdings, Inc. seeks a Partner Support Specialist to enhance same-store utilization and financing program usage across assigned merchant partners in the U.S. You will build strong merchant relationships and coordinate training and support to drive portfolio growth.

The role emphasizes in-store visits, timely merchant support, and collaboration with sales and internal teams to ensure consistent performance and customer satisfaction.

Qualifications

• High energy and strong organizational skills are essential.
• Proven ability to build merchant relationships and drive results.
• Customer service orientation with a sense of urgency.
• Ability to thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Grow same-store utilization and funded volume with merchant partners.
• Build and maintain trust-based merchant relationships.
• Deliver in-store and virtual training to drive financing awareness and usage.
• Conduct regular store visits and outbound calls to support performance.
• Ensure in-store marketing is properly displayed and maintained.
• Respond quickly to merchant needs and coordinate solutions.
• Maintain accurate CRM activity and daily territory schedules.
• Collaborate with sales leadership and internal support teams.

Skills

High energy

Organizational skills

Integrity

Face-to-face relationship-building

Urgency and customer service

Fast-paced, results-oriented

Microsoft Office Suite

Education

Bachelor’s degree preferred

Tools

Word

Excel

PowerPoint

Job description

FirstCash Holdings, Inc. seeks a Partner Support Specialist to enhance same-store utilization and financing program usage across assigned merchant partners in the U.S. You will build strong merchant relationships and coordinate training and support to drive portfolio growth.

The role emphasizes in-store visits, timely merchant support, and collaboration with sales and internal teams to ensure consistent performance and customer satisfaction.