Partner Success & Enablement Lead (MSP/Cyber)

Recruits Lab; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Equity participation

Certification support

Performance-based compensation

Job summary

Recruits Lab is seeking a Manager, Partner Enablement & Success to partner with the CEO and build a scalable Partner Success function in a fast-growing cybersecurity-focused startup.

You will develop MSP onboarding, training, and engagement programs, own post-certification lifecycle, and drive partner health and renewals while translating complex cybersecurity concepts into practical business value for MSPs and their customers. Travel will be required.

Qualifications

• 3–6 years total professional experience in cybersecurity or MSP domains.
• 1–2 years owning commercial client, account, or partner relationships.
• Experience in MSPs, cybersecurity, cyber insurance, or Tech E&O.
• Experience in startup or early-stage environments.
• Ability to travel regularly and spend time with partners.

Responsibilities

• Partner with the CEO to co-lead the Partner Success function.
• Create onboarding, enablement materials, events, and engagement programs.
• Own post-certification partner lifecycle: onboarding, health, renewals, retention.
• Build 1:1 relationships to increase engagement and mitigate churn risks.
• Manage CRM data, renewal calendars, and partner health tracking.
• Become SME on certification, warranties, insurance referral model.
• Explain cybersecurity and risk-management concepts in clear business terms.
• Escalate issues appropriately and act as primary partner contact.
• Identify opportunities to expand certification tiers, products, or services.
• Represent the company at MSP meetings and industry events.
• Help build scalable Partner Success processes for a growing company.

Skills

Partner enablement

CRM management

Account management

Customer relationship management

Communication

Travel readiness

Tools

CRM systems

Job description

Recruits Lab is seeking a Manager, Partner Enablement & Success to partner with the CEO and build a scalable Partner Success function in a fast-growing cybersecurity-focused startup.

You will develop MSP onboarding, training, and engagement programs, own post-certification lifecycle, and drive partner health and renewals while translating complex cybersecurity concepts into practical business value for MSPs and their customers. Travel will be required.