Partner Sales Platform PM — GTM & Integrations Leader

Zendesk, Inc.; California; Hybrid; USD 183,000 - 275,000; Full time

Job summary

Zendesk, Inc. is seeking a Principal Product Manager for Partner Sales to guide the evolution of our partner technology ecosystem and create a frictionless end-to-end GTM motion for partners.

You will own the integration between PRM platforms like Impartner and core internal GTM systems such as Salesforce and Adobe, enabling co-sell, deal registration, and scalable revenue growth. You will define the product vision, roadmap, and KPIs, working cross-functionally with Channel Sales, Revenue

Qualifications

• 8+ years of Product Management experience, with at least 3+ years in B2B SaaS GTM, Channel Sales, Revenue Operations, or Partner Ecosystems at a Principal or Senior level.
• Deep understanding of indirect sales motions (VARs, SIs, MSPs, Tech Alliances) and what drives partner engagement and channel revenue.
• Proven hands-on experience managing and integrating PRM systems (Impartner) with CRM systems (Salesforce).

Responsibilities

• Define the Vision & Roadmap: Own the product strategy and roadmap for the Partner Sales ecosystem, aligning technology investments with channel revenue goals.
• Optimize the Partner Experience: Map and optimize the end-to-end partner journey, from onboarding and enablement to deal registration, pipeline management, and payout.
• Own Core Integrations: Lead the technical strategy and product execution for integrating Impartner with Salesforce, Adobe and other internal GTM systems for real-time data syncs and unified workflows.
• Drive Revenue Velocity: Identify friction points in the partner sales motion and build automated, scalable solutions to accelerate deal velocity and reduce overhead.
• Cross-Functional Leadership: Partner with Channel Sales Leadership, Revenue Operations, Engineering, and Partner Marketing to define requirements and deliver solutions for internal and external stakeholders.
• Define & Track Success: Establish KPIs for partner platform adoption, system performance, and channel revenue impact; use data to iterate and improve the partner portal experience.

Skills

PM experience

B2B SaaS GTM

Partner ecosystems

Stakeholder management

Cross-functional leadership

Tools

Impartner

Salesforce

Zendesk

Job description

Zendesk, Inc. is seeking a Principal Product Manager for Partner Sales to guide the evolution of our partner technology ecosystem and create a frictionless end-to-end GTM motion for partners.

You will own the integration between PRM platforms like Impartner and core internal GTM systems such as Salesforce and Adobe, enabling co-sell, deal registration, and scalable revenue growth. You will define the product vision, roadmap, and KPIs, working cross-functionally with Channel Sales, Revenue