Principal PM: AI-Driven CRM & Sales Systems

Zendesk, Inc.; Austin (TX); Hybrid; USD 183,000 - 275,000; Full time

Job summary

Zendesk, Inc. is seeking a Principal Product Manager for CRM & Sales Systems to own the vision, strategy, and multi-year roadmap for the foundational sales technology stack.

You will partner in a critical triad with the CRM Architect and CRM Platform Tech Lead to transform business requirements into a world-class AI-enhanced CRM experience, empowering global revenue teams. With 8+ years in Product Management and deep GTM/CRM expertise, you will drive adoption, surface insights, and align

Qualifications

• 8+ years in Product Management, with focus on internal GTM systems, CRM platforms, or Sales Operations at senior levels.
• AI-first mindset with a passion for leveraging emerging technologies to transform revenue teams.
• Deep understanding of B2B sales motions, pipeline management, forecasting, and Lead-to-Cash lifecycle.

Responsibilities

• Define the Vision & Roadmap for CRM and sales systems, aligning with global revenue goals.
• Champion an AI-first mindset by integrating AI capabilities into the CRM to boost seller productivity.
• Redefine sales workflows with adaptive processes and automation to reduce friction.
• Lead the Triad with CRM Architect and CRM Platform Tech Lead, translating business needs into clear requirements.

Skills

CRM platforms

AI integrations

Sales Operations

B2B sales domain knowledge

Job description

Zendesk, Inc. is seeking a Principal Product Manager for CRM & Sales Systems to own the vision, strategy, and multi-year roadmap for the foundational sales technology stack.

You will partner in a critical triad with the CRM Architect and CRM Platform Tech Lead to transform business requirements into a world-class AI-enhanced CRM experience, empowering global revenue teams. With 8+ years in Product Management and deep GTM/CRM expertise, you will drive adoption, surface insights, and align