Partner Relations & Transborder CSR Specialist

R+L Carriers; Wilmington (OH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Excellent benefits package

401(k) Retirement Plan with matching contributions

Paid Vacation & Holidays

Resort lodging access at various locations

Job summary

R+L Carriers is seeking a full-time Customer Service Representative for their Partner Relations Department in Wilmington, OH. The role involves providing customer service to both internal and external customers, managing communications with partner carriers, and assisting with delivery inquiries. Strong communication, organization, and data entry skills are essential for success in this fast-paced environment.

This position offers an excellent compensation and benefits package, including multiple insurance options, 401(k) matching contributions, paid vacation, and exclusive employee resort access.

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to work in a fast-paced environment requires multitasking.
• Experience in general office and customer service roles.

Responsibilities

• Provide customer service to internal and external customers.
• Assist customers via telephone/email and complete daily reports.
• Resolve delivery delays and assist with customs inquiries.

Skills

Strong Communication/Telephone Skills

Motivated

Computer and keyboard literate

Data entry skills 30+ WPM

General office and customer service experience

Transportation knowledge

Tools

Microsoft Excel

Microsoft Word

Job description

R+L Carriers is seeking a full-time Customer Service Representative for their Partner Relations Department in Wilmington, OH. The role involves providing customer service to both internal and external customers, managing communications with partner carriers, and assisting with delivery inquiries. Strong communication, organization, and data entry skills are essential for success in this fast-paced environment.

This position offers an excellent compensation and benefits package, including multiple insurance options, 401(k) matching contributions, paid vacation, and exclusive employee resort access.