Customer Service-Partner Relations

R+L Carriers; Wilmington (OH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Excellent benefits package

401(k) Retirement Plan with matching contributions

Paid Vacation & Holidays

Resort lodging access at various locations

Job summary

R+L Carriers is seeking a full-time Customer Service Representative for their Partner Relations Department in Wilmington, OH. The role involves providing customer service to both internal and external customers, managing communications with partner carriers, and assisting with delivery inquiries. Strong communication, organization, and data entry skills are essential for success in this fast-paced environment.

This position offers an excellent compensation and benefits package, including multiple insurance options, 401(k) matching contributions, paid vacation, and exclusive employee resort access.

Qualifications

• Strong communication skills to assist customers effectively.
• Ability to work in a fast-paced environment requires multitasking.
• Experience in general office and customer service roles.

Responsibilities

• Provide customer service to internal and external customers.
• Assist customers via telephone/email and complete daily reports.
• Resolve delivery delays and assist with customs inquiries.

Skills

Strong Communication/Telephone Skills

Motivated

Computer and keyboard literate

Data entry skills 30+ WPM

General office and customer service experience

Transportation knowledge

Tools

Microsoft Excel

Microsoft Word

Job description

Partner Relations/Transborder CSR, $18 pr hr

Full-Time, Monday - Friday, 8:00am -6:00pm / 9:30am-6:00pm

Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts. Click here to learn more about our employee resorts.

R+L Carriers has immediate openings for a Customer Service Representative for the Partner Relations Department at our Wilmington, OH Service Center. The Customer Service Representative will provide Customer Service to our internal, and external customers. The selected candidate will communicate with our partner carriers daily, and will provide updated tracing information, resolve delivery delays, schedule customer pickups, as well as assisting customers with freight movement across the border, custom clearance inquiries & OSD issues. In addition to performing other related duties that may be assigned by management. The selected candidate will be working in a fast-paced environment that requires strong communication, organization and multi-tasking skills. They will assist customers via telephone/email, completing daily reports using Microsoft Excel/Word. All communication with customers will be updated using internal applications.

Qualifications

• Strong Communication/Telephone Skills
• Motivated
• Computer and keyboard literate
• Data entry skills 30+ WPM
• General office and customer service experience
• Transportation knowledge a plus

Benefits

R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.