Customer Service-Partner Relations

R+L Carriers; Wilmington (OH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Vacation after 90 days

Employee resorts

Medical/Dental/Vision Insurance

401(k) with company matching

Job summary

R+L Carriers in Wilmington, OH is hiring a Customer Service Representative for the Partner Relations Department at our Wilmington Service Center. The role provides customer service to internal and external customers, communicates with partner carriers daily, and updates tracing information, resolves delivery delays, and schedules customer pickups.

You will assist customers with freight movement across the border and customs inquiries, work in a fast-paced environment, and perform related duties

Qualifications

• Strong communication/telephone skills.
• Motivated with customer service experience.
• Data entry skills 30+ WPM; proficient with MS Word/Excel.

Responsibilities

• Provide customer service to internal and external customers.
• Communicate with partner carriers daily and update tracing information.
• Resolve delivery delays and schedule customer pickups.
• Assist customers with freight movement across the border and customs inquiries.
• Perform related duties and update daily reports in Excel/Word using internal applications.

Skills

Strong communication

Motivated

Computer literacy

Data entry 30+ WPM

Office & customer service

Transportation knowledge

Job description

Customer Service - Partner Relations/Transborder

$18 pr hr

Full-Time, Monday - Friday, 8:00am -6:00pm/ 9:30am-6:00pm

Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts

R+L Carriers - Women in Trucking

Company Culture

R+L Carriers has immediate openings for a Customer Service Representative for the Partner Relations Department at our Wilmington, OH Service Center.

The Customer Service Representative will provide Customer Service to our internal, and external customers.

The selected candidate will communicate with our partner carriers daily, and will provide updated tracing information, resolve delivery delays, schedule customer pickups, as well as assisting customers with freight movement across the border, custom clearance inquiries & OSD issues.

In addition to performing other related duties that may be assigned by management.

The selected candidate will be working in a fast-paced environment that requires strong communication, organization and multi-tasking skills.

They will assist customers via telephone/email, completing daily reports using Microsoft Excel/Word.

All communication with customers will be updated using internal applications.

Requirements / Qualifications

• Strong Communication/Telephone Skills
• Motivated
• Computer and keyboard literate
• Data entry skills 30+ WPM
• General office and customer service experience
• Transportation knowledge a plus

Benefits:

R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

About Us:

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law.

R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.