Partner Programs Manager, EDU

CrossFit; United States; Remote; USD 95,000 - 135,000; Full time

Job summary

CrossFit seeks a Partner Programs Manager, EDU to own business relationships with Education partners, drive contract performance, onboarding, renewals, and exits. Lead negotiations and coordinate cross-functional teams to meet obligations.

You will monitor program performance, track commitments, manage partner websites for proper brand usage, and escalate issues as needed. Strong negotiation and relationship management are essential.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years in partnerships, vendor management, or contract administration.
• Experience negotiating external partner agreements.
• Experience tracking program performance and partner satisfaction.
• Familiarity with education or professional learning environments preferred.

Responsibilities

• Own partner agreements in collaboration with EDU leadership and Legal.
• Track commitments, including fees, revenue share, course delivery, reporting, and marketing.
• Manage contract amendments, renewals, and partner exits.
• Serve as the primary EDU contact throughout onboarding, operations, renewal, or exit.
• Coordinate obligations with EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.
• Monitor participant feedback, NPS, and escalate issues.
• Maintain centralized records of agreements, contacts, metrics, and renewal dates.

Skills

Contract negotiation

Commercial judgment

Partner relationship management

Negotiation skills

Stakeholder management

Communication

Education

Bachelor’s degree in business, marketing, education, or a related field

Job description

the company is seeking a Partner Programs Manager, EDU. You will own the business relationships and contractual performance of the company Education partners. This role leads partner negotiations, contract management, onboarding, ongoing relationship management, renewals, and exits. The Partner Programs Manager works cross-functionally to ensure that obligations are met, partner programs perform against plan, and issues are addressed promptly.

Responsibilities

Contracts and Negotiation:

• Develop and drive the completion of partner agreements in collaboration with EDU leadership and Legal.
• Track commitments covering fees or revenue share, course delivery, cancellations, reporting, marketing, and use of the company trademarks.
• Manage contract amendments, renewals, and partner exits.

Partner Relationship Management:

• Serve as the primary EDU contact throughout partner engagement, onboarding, ongoing operations, renewal, or exit.
• Maintain strong partner relationships, resolve concerns, and establish regular business reviews and operational touchpoints.

Contract Delivery and Compliance:

• Coordinate the company obligations with EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.
• Track partner commitments, including course schedule changes, reporting, participant feedback, promotional obligations, and payments.
• Escalate unmet obligations and coordinate corrective action or exit when needed.

Standards and Participant Feedback:

• Implement participant surveys for partner courses; monitor and report NPS, feedback trends, and corrective action plans.
• Periodically review partner websites and platforms for appropriate use of the company names, marks, and standards.
• Refer content quality concerns to the EDU Content Manager for review and resolution.

Program Performance and Reporting:

• Track registrations, revenue, course volume, renewals, and overall partnership performance with EDU Finance and Analytics.
• Identify performance gaps, recommend improvements, and maintain centralized records of agreements, obligations, contacts, metrics, and renewal dates.

Knowledge and Skills

• Strong contract negotiation, commercial judgment, and partner relationship management skills.
• Ability to translate agreement terms into clear obligations, milestones, and performance measures.
• Excellent communication, stakeholder management, issue resolution, and negotiation skills.
• Comfort analyzing partner economics, registrations, revenue, renewals, and participant satisfaction data.
• Strong organizational skills, attention to detail, and ability to manage multiple partners and deadlines.
• Ability to influence cross-functional teams without direct authority and manage sensitive partner issues professionally.
• Working knowledge of partner operations, trademark/brand compliance, and contract lifecycle processes.

Education and Experience

• Bachelor’s degree in business, marketing, education, or a related field, or equivalent practical experience.
• 5+ years of experience in partnerships, business development, account management, vendor management, or contract administration.
• Demonstrated experience negotiating agreements and managing external partner relationships from onboarding through renewal.
• Experience tracking contractual obligations, program performance, and partner satisfaction.
• Experience in education, professional learning, certification, licensing, or a related partner-delivered program environment preferred.
• Familiarity with the the company ecosystem and educational programs. the company Level 1 or higher trainer credential preferred.