Strategic EDU Partnerships & Contracts Lead

CrossFit, LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CrossFit is seeking a Partner Programs Manager, EDU to own business relationships and contractual performance of CrossFit Education partners. You will lead partner negotiations, contract management, onboarding, ongoing relationship management, renewals, and exits.

This role collaborates across EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal to ensure obligations are met and programs perform against plan. Strong negotiation and relationship skills are essential.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5+ years in partnerships, business development, account management, vendor management, or contract administration.
• Experience negotiating agreements and managing external partner relationships from onboarding through renewal.
• Experience tracking contractual obligations, program performance, and partner satisfaction.
• Familiarity with the CrossFit ecosystem; CrossFit Level 1 or higher trainer credential preferred.

Responsibilities

• Develop and drive completion of partner agreements with EDU leadership and Legal.
• Track commitments covering fees or revenue share, course delivery, cancellations, reporting, marketing, and use of CrossFit trademarks.
• Manage contract amendments, renewals, and partner exits.
• Serve as the primary EDU contact throughout partner engagement, onboarding, ongoing operations, renewal, or exit.
• Maintain strong partner relationships, resolve concerns, and establish regular business reviews and operational touchpoints.
• Coordinate CrossFit obligations with EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal.
• Track partner commitments, including course schedule changes, reporting, participant feedback, promotional obligations, and payments.
• Escalate unmet obligations and coordinate corrective action or exit when needed.
• Implement participant surveys for partner courses; monitor and report NPS, feedback trends, and corrective action plans.
• Periodically review partner websites and platforms for appropriate use of CrossFit names, marks, and standards.
• Refer content quality concerns to the EDU Content Manager for review and resolution.
• Track registrations, revenue, course volume, renewals, and overall partnership performance with EDU Finance and Analytics.
• Identify performance gaps, recommend improvements, and maintain centralized records of agreements, obligations, contacts, metrics, and renewal dates.

Skills

Contract negotiation

Commercial judgment

Partner relationship management

Cross-functional collaboration

Attention to detail

Communication

Negotiation & conflict resolution

Education

Bachelor’s degree in business, marketing, education, or related field

CrossFit Level 1 trainer credential preferred

Job description

CrossFit is seeking a Partner Programs Manager, EDU to own business relationships and contractual performance of CrossFit Education partners. You will lead partner negotiations, contract management, onboarding, ongoing relationship management, renewals, and exits.

This role collaborates across EDU Operations, Analytics, Product, Content, Marketing, Finance, and Legal to ensure obligations are met and programs perform against plan. Strong negotiation and relationship skills are essential.