Partner Programs & Channel Ops Specialist

Nemetschek; Dallas (TX); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Retirement savings plan

Paid time off

Health benefits

Learning & development

Career growth

Employee discounts

Job summary

Bluebeam, part of the Nemetschek Group, seeks a Partner Support Specialist to enhance the partner experience for resellers in our Construction Solutions Channel. You will handle partner inquiries, manage the Portal and Salesforce tasks, and support program requirements.

You will work to improve processes, document initiatives, and ensure policy alignment with internal teams and external partners while maintaining timely case resolutions.

Qualifications

• 2+ years of experience administering sales support.
• Exemplary written communication and strong listening skills.
• Ability to prioritize and manage cases with 24-hour turnaround.
• Desire to assist partners and teach self-service.
• Comfort with numbers and spotting discrepancies.

Responsibilities

• Respond autonomously to incoming partner sales support, process, Deal Registration, or system inquiries.
• Perform daily Partner Portal management and Salesforce tasks.
• Understand and escalate Partner Program requirements to management.
• Handle day-to-day administrative tasks for Channel support and process documentation.
• Identify opportunities for internal and external Channel process improvement and communicate requirements.
• Enforce Sales/Licensing policies with internal teams and partners.

Skills

Interpersonal communication

Organizational skills

Customer service mindset

Numerical reasoning

Team collaboration

Tools

Salesforce

Job description

Bluebeam, part of the Nemetschek Group, seeks a Partner Support Specialist to enhance the partner experience for resellers in our Construction Solutions Channel. You will handle partner inquiries, manage the Portal and Salesforce tasks, and support program requirements.

You will work to improve processes, document initiatives, and ensure policy alignment with internal teams and external partners while maintaining timely case resolutions.