Partner Programs & Support Specialist

Bluebea; Dallas (TX); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

People-focused culture

Competitive compensation

Retirement savings with employer match

Paid time off and holidays

Health benefits

Job summary

Bluebeam, part of the Nemetschek Group, seeks a Partner Support Specialist to enable a best-in-class reseller experience. You will handle day-to-day partner interactions, manage the Partner Portal and Salesforce tasks, and escalate issues to leadership when needed.

Ideal candidates have 2+ years in sales support, strong written communication, and a service mindset. This role emphasizes process documentation, policy enforcement, and collaboration across teams in a dynamic channel environment.

Qualifications

• 2+ years of experience administering sales support.
• Interpersonal communication: exemplary written communication skills and strong listening/reading skills.
• Organizational and time management: able to prioritize and task switch while maintaining 24-hour turnaround for cases.
• Customer service mindset: desire to assist our partners while recognizing opportunities to teach them to self-serve.
• Competent with numbers: able to estimate/understand relationships or patterns and identify discrepancies or red flags.
• Professional maturity and self-management of workload that can vary by day, season, etc.
• Desire to work collaboratively within a team and proactively assist outside of normal duties.
• Growth mindset and flexibility.

Responsibilities

• Responds autonomously to incoming partner sales support, process, Deal Registration, or system inquiries, directing cases or partners to more appropriate teams as needed.
• Performs daily Partner Portal management and Salesforce tasks to support the partner experience.
• Understands Construction Solution’s basic Partner Program requirements and escalates partner issues to management.
• Takes on day-to-day administrative tasks in support of Channel, such as process documentation, NFR management, territory audits, and more.
• Identifies opportunities for internal & external Channel process improvement and represents Partner Operations in testing/feedback.
• Identifies opportunities for system improvement, presents findings to leadership, then communicates business requirements.
• Communicates and enforces Program & Sales/Licensing policies with internal teams and external partners

Skills

Sales support

Written communication

Time management

Customer service

Numerical ability

Self-management

Team collaboration

Growth mindset

Job description

Bluebeam, part of the Nemetschek Group, seeks a Partner Support Specialist to enable a best-in-class reseller experience. You will handle day-to-day partner interactions, manage the Partner Portal and Salesforce tasks, and escalate issues to leadership when needed.

Ideal candidates have 2+ years in sales support, strong written communication, and a service mindset. This role emphasizes process documentation, policy enforcement, and collaboration across teams in a dynamic channel environment.