Partner Success & Operations Specialist

Nemetschek SE2; Dallas (TX); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Retirement savings with employer match

Paid time off and holidays

Health and well-being benefits

Learning and development resources

Career growth opportunities

Employee discounts

Job summary

Bluebeam, part of the Nemetschek Group, seeks a Partner Support Specialist to empower resellers and ensure a best-in-class partner experience. You will handle partner sales support, process inquiries, and manage daily portal tasks using Salesforce, aligning with channel policies.

You will work independently, escalate when needed, and contribute to process improvements and documentation, supporting Territory audits and NFR management while upholding our 24-hour turnaround standard.

Qualifications

• 2+ years of experience administering sales support.
• Exemplary written communication and strong listening/reading skills.
• Ability to prioritize and manage 24-hour turnaround for cases.
• Customer service mindset to assist partners and teach self-serve.
• Numerical acumen to estimate relationships or patterns and identify discrepancies.
• Professional maturity and self-management of workload that can vary by day, season, etc.
• Desire to work collaboratively within a team and proactively assist outside of normal duties.
• Growth mindset and flexibility.

Responsibilities

• Respond autonomously to incoming partner sales support, process, Deal Registration, or system inquiries, directing cases or partners to more appropriate teams as needed.
• Performs daily Partner Portal management and Salesforce tasks to support the partner experience.
• Understands Construction Solution’s basic Partner Program requirements and escalates partner issues to management.
• Takes on day-to-day administrative tasks in support of Channel, such as process documentation, NFR management, territory audits, and more.
• Identifies opportunities for internal & external Channel process improvement and represents Partner Operations in testing/feedback
• Identifies opportunities for system improvement, presents findings to leadership, then communicates business requirements.
• Communicates and enforces Program & Sales/Licensing policies with internal teams and external partners

Skills

Sales support experience

Interpersonal communication

Written communication

Time management

Customer service mindset

Numerical acumen

Self-management

Team collaboration

Growth mindset

Flexibility

Tools

Salesforce

Partner Portal

Job description

Bluebeam, part of the Nemetschek Group, seeks a Partner Support Specialist to empower resellers and ensure a best-in-class partner experience. You will handle partner sales support, process inquiries, and manage daily portal tasks using Salesforce, aligning with channel policies.

You will work independently, escalate when needed, and contribute to process improvements and documentation, supporting Territory audits and NFR management while upholding our 24-hour turnaround standard.