Partner Operations & Vendor Relations Coordinator

Telgian; Phoenix (AZ); Ibrido; USD 52.000 - 62.000; Tempo pieno

Descrizione del lavoro

Telgian Corporation in Phoenix, AZ is seeking a Partner Operations Coordinator II to serve as a key liaison between Telgian, its vendor partners, and internal teams. Responsibilities include dispatching and work-order assignments, vendor sourcing, on-boarding, and negotiating pricing and service terms, with a focus on accuracy and timely service.

The role requires a High School Diploma or GED, with a preference for an Associate degree, and 1–3 years of related experience in dispatching,

Competenze

• High School Diploma or GED required.
• Associate degree preferred but not required.
• One to three years of experience in dispatching, procurement, vendor management, customer service, operations, or related fields preferred.
• Experience working with subcontractors, suppliers, or service providers is preferred.
• Proficiency with Microsoft Office Suite.
• Experience with ERP, CRM, dispatching, or work order management systems preferred.

Mansioni

• Review and dispatch service orders to qualified vendors based on geographic coverage, capabilities, availability, and customer requirements.
• Ensure vendors acknowledge assigned work and can meet customer service expectations and timelines.
• Maintain regular communication with vendors regarding scheduling, service expectations, work status, and issue resolution.
• Build and maintain productive relationships with vendor partners.
• Identify vendor coverage gaps and assist in recruiting and onboarding new vendors to support business needs.
• Assist with vendor qualification activities including collection of licensing, insurance, certifications, and other required documentation.
• Negotiate pricing and service terms with vendors to support company objectives.
• Monitor vendor responsiveness, performance, and service quality and communicate concerns to leadership as needed.
• Assist in the preparation, issuance, and tracking of vendor agreements and related documents.
• Maintain accurate vendor records and activity within company systems.
• Coordinate with internal teams to ensure service orders are assigned, completed, and documented properly.
• Research vendor markets and identify opportunities to improve coverage, performance, and pricing.
• Support vendor issue resolution, customer escalations, and operational challenges as assigned.

Descrizione del lavoro

Telgian Corporation in Phoenix, AZ is seeking a Partner Operations Coordinator II to serve as a key liaison between Telgian, its vendor partners, and internal teams. Responsibilities include dispatching and work-order assignments, vendor sourcing, on-boarding, and negotiating pricing and service terms, with a focus on accuracy and timely service.

The role requires a High School Diploma or GED, with a preference for an Associate degree, and 1–3 years of related experience in dispatching,