High-Volume Customer Support & Order Specialist

Telgian; Phoenix (AZ); In loco; USD 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Telgian is seeking a Customer Service Representative to handle a high volume of customer and supplier inquiries by phone and email, process service requests, and manage service orders for dispatch. You will maintain timely communication with customers, suppliers, and internal teams while focusing on accuracy and speed in a fast-paced environment.

Ideal candidates may have a high school diploma or GED, with optional AA or related training.

Competenze

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.

Mansioni

• Answering high volume of inbound calls and emails in a timely manner with continuous flow for initial order entry.
• Update customer's external (third party) work order systems by accepting, noting, and closing in accordance to their individual metrics.
• Initial call/email triage of scope definition and required response time. Follow up with customer to advise of receipt and acceptance or rejection of request.
• Performs other related duties as assigned by management.

Conoscenze

Customer service

Written communication

Interpersonal skills

Adaptability

Attendance punctuality

Formazione

High school diploma or GED

Associate degree

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Telgian is seeking a Customer Service Representative to handle a high volume of customer and supplier inquiries by phone and email, process service requests, and manage service orders for dispatch. You will maintain timely communication with customers, suppliers, and internal teams while focusing on accuracy and speed in a fast-paced environment.

Ideal candidates may have a high school diploma or GED, with optional AA or related training.