Partner Operations Manager

01 Calix North America; United States; Remote; USD 104,000 - 200,000; Full time

Job summary

Calix, a cloud and software platform company, is seeking a Partner Operations Manager within the Commercial Strategy, Revenue Operations organization. You will drive operational execution of partner programs, collaborate with Partner Leadership, and streamline processes across cross-functional teams to improve program effectiveness.

A typical day includes supporting onboarding, incentives, enablement, reporting, and stakeholder coordination; delivering dashboards and insights; and ensuring

Qualifications

• Experience in channel partnerships or MSPs.
• Strong program management and analytics.
• Ability to develop processes and dashboards.

Responsibilities

• Support the operational execution and ongoing management of Channel & Ecosystem Partner programs.
• Develop, document, and improve processes, workflows, and playbooks that drive partner program effectiveness.
• Manage program activities, communications, reporting, and stakeholder coordination across the partner organization.
• Deliver recurring business insights, dashboards, and analysis to support operational and strategic decision-making.
• Partner with cross-functional teams to execute partner initiatives.
• Track program performance, identify trends, and recommend process improvements.

Job description

Calix is a cloud and software platform company focused on enabling broadband service providers of all sizes to simplify operations, excite subscribers, and grow value. Our mission is to connect everyone and everything by building the cloud and software platforms, systems, and services required to deliver the ultimate subscriber experience. At Calix, purpose runs deep. You will join a collaborative, fast-moving environment where innovation meets execution, and where your work helps broadband service providers transform their businesses.

This position resides within the Commercial Strategy, Revenue Operations organization and reports directly to the Senior Manager, Partner Operations. As a Partner Operations Manager, you will support the Channel & Ecosystem Partners & Government Affairs & Industry Associations team by driving the operational execution of partner programs, processes, systems, and business initiatives. You will work closely with Partner Leadership and cross-functional teams to improve program effectiveness, streamline operations, deliver actionable insights, and help scale the Calix partner ecosystem.

The ideal candidate combines operational rigor, analytical skills, and program management expertise with experience working with channel partners and managed service providers.

A Typical Day in Partner Operations Includes Support the operational execution and ongoing management of Channel & Ecosystem Partner programs. Develop, document, and improve processes, workflows, and playbooks that drive partner program effectiveness. Manage program activities, communications, reporting, and stakeholder coordination across the partner organization. Deliver recurring business insights, dashboards, and analysis to support operational and strategic decision-making. Partner with Commercial Operations, Finance, Marketing, Compensation, Sales, and other cross‑functional teams to execute partner initiatives. Track program performance, identify trends, and recommend process improvements that increase efficiency and scale. Support partner onboarding, incentives, enablement, and engagement programs as required. Manage operational aspects of partner projects from planning through execution. Conduct root‑cause analysis of business and program performance and identify opportunities for improvement. Ensure consistency, compliance, and adoption of partner program policies, processes, and tools. Support annual planning activities, program launches, and ongoing operational initiatives. Perform adhoc reporting, analysis, and special projects as assigned.

The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job‑related knowledge, skills and experience.

San Francisco Bay Area: 133,400 - 200,100 USD Annual

Select US Metros and States: 116,000 - 174,000 USD Annual

Other US Locations: 104,400 - 156,600 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future‑proof their businesses. Through real‑time data, automation, and actionable insights delivered via Calix One — our cloud‑first, AI‑powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation.

Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth.

This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once‑in‑a‑generation change in the broadband industry.

Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

To learn more, visit the Calix web site at www.calix.com.

To learn more about our international job opportunities, please visit our International Careers Page.

If you are a person with a disability needing assistance with the application process please: Email us at [e-mail]; or Call us at [phone].

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