Partner & Channel Operations Strategist

Spectrum; Raleigh (NC); Remote; USD 110,000 - 150,000; Full time

Job summary

RapidScale is seeking a Manager, Partner & Channel Operations to drive operational excellence across the company's indirect GTM motions.

This role designs scalable business processes, improves forecasting and reporting, and delivers actionable insights that enable partner-driven growth. You will work cross-functionally with Sales, Alliances, Marketing, Finance, Revenue Operations, Product, Customer Success, and executive leadership to optimize partner programs and ensure consistent execution.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Experience in Partner Operations, Channel Operations, Sales Operations, Revenue Operations, Business Operations, or a related function.
• Experience supporting indirect sales organizations, partner ecosystems, or alliance programs.
• Experience improving business processes and driving operational excellence.
• Strong analytical and problem-solving skills with experience interpreting business performance data.

Responsibilities

• Support operational initiatives across RapidScale's indirect routes to market, including Channel, Cox Business, Alliances, and strategic partner organizations.
• Partner with business leaders to identify operational improvements that increase partner productivity and business performance.
• Develop scalable operational processes that support continued growth of partner programs.
• Design, document, and continuously improve business processes supporting partner lifecycle management, opportunity management, partner engagement, and program execution.
• Identify operational bottlenecks and implement solutions that improve efficiency and consistency.
• Support cross-functional process alignment across Sales, Marketing, Finance, Customer Success, Product, and Revenue Operations.
• Support operational execution of partner programs, incentives, onboarding, governance, and business planning.
• Coordinate program rollouts and operational readiness across internal and external stakeholders.
• Ensure operational consistency across multiple partner types and routes to market.
• Develop dashboards, KPIs, and reporting that measure partner performance, pipeline, revenue contribution, and operational health.
• Analyze business trends to identify opportunities for growth and process optimization.
• Deliver executive reporting that supports strategic decision making.
• Partner closely with Alliances, Channel Sales, Cox Business, Marketing, Finance
• Coordinate cross-functional initiatives supporting indirect revenue growth.

Skills

Analytical skills

Process improvement

Cross-functional collaboration

Forecasting & reporting

Partner operations

Education

Bachelor's degree in a related discipline

Tools

Salesforce

Power BI

Tableau

CRM analytics

Job description

RapidScale is seeking a Manager, Partner & Channel Operations to drive operational excellence across the company's indirect GTM motions.

This role designs scalable business processes, improves forecasting and reporting, and delivers actionable insights that enable partner-driven growth. You will work cross-functionally with Sales, Alliances, Marketing, Finance, Revenue Operations, Product, Customer Success, and executive leadership to optimize partner programs and ensure consistent execution.