Partner Operations Lead — Growth & Analytics

DocuSign; Chicago (IL); Hybrid; USD 126,500 - 173,900; Full time

Benefits offered by this job

Bonus plan

RSUs

Paid Time Off

Parental Leave

Health benefits

Retirement plans

Job summary

DocuSign is seeking a seasoned Partner Operations Manager to own key partner lifecycle processes and drive data quality. You will lead the roadmap for analytics capabilities, partnering with cross-functional teams to design processes, systems, and governance that support rapid partner growth.

Ideal candidates have 8+ years in partner operations, strong KPI discipline, and hands-on Salesforce/Tableau experience to build dashboards and drive informed decisions.

Qualifications

• 8+ years in partner organization, GTM or Revenue Operations.
• Experience defining, tracking and reporting KPIs for partner programs and ROI.
• Ability to create scalable governance and processes for a partner channel.
• Hands-on Salesforce experience for reporting and workflow automation.
• Proven project and program management with measurable results.
• Experience building partner tech capabilities (PRM, portals, onboarding).

Responsibilities

• Manage operations for the DocuSign Partner Program, updating content and field guides.
• Coordinate Program Governance Council and track requirements and benefits usage.
• Lead operations for Build and Service Program Tracks.
• Support SI solutions and solution play tracking in PSO.
• Improve App Assurance and Services project tracking processes.
• Develop Build partner journey enhancements.
• Provide partner performance reporting and KPI expansion.
• Ensure consistent reporting for internal and external audiences, including usage reports.
• Improve partner account architecture and onboarding processes.
• Oversee compliance and agreement management (templates and repository).

Skills

KPIs reporting

GTM Operations

Salesforce reporting

Project management

Partner analytics

Data governance

Dashboard creation

BI tools

Education

Bachelor’s degree or equivalent in business/ops

Tools

Salesforce

Tableau

Job description

DocuSign is seeking a seasoned Partner Operations Manager to own key partner lifecycle processes and drive data quality. You will lead the roadmap for analytics capabilities, partnering with cross-functional teams to design processes, systems, and governance that support rapid partner growth.

Ideal candidates have 8+ years in partner operations, strong KPI discipline, and hands-on Salesforce/Tableau experience to build dashboards and drive informed decisions.